General Management / Unit Management Jobs.

As the general manager of a hotel, lodge or resort, you will be responsible for the overall running of the establishment; ensuring that guests enjoy their stay, that all staff work together as an effective team, and that the business makes a profit.

Key activities include: recruiting and training heads of department and other key staff; setting budgets and forecasts; controlling the finances; planning and overseeing improvements; reporting to head office (if part of a group or consortium); putting together a business plan; purchasing and stock control; marketing and sales; and maintenance.

Many general managers make a special point of meeting all guests, not just the VIPs. Good people and relationship skills are very important, as often complaints will end up with the general manager.

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More about General Management positions

In a small hotel, lodge or resort, you will get involved in many of the day-to-day activities, including reservations, receiving guests, helping with the preparation and service of meals and drinks – basically helping out wherever your staff are under pressure. In large hotels, lodges and resorts, each department head will ensure the smooth running of their particular department, such as kitchen, restaurant, bar, housekeeping, banqueting, reception, sales and marketing, personnel and training functions. Experience of all departments may be useful, but not required. The General Manager will have to ensure open and efficient communication channels exist between all department heads in order for the establishment to run smoothly

A lot of your time will be spent in meetings, including regular meetings with your heads of department, and at your desk dealing with development and marketing plans, and financial and statistical data.

As the person in charge, you are ultimately responsible for the health and safety of everyone on the premises, for food safety, for upholding the licensing laws, consumer protection and employment legislation.