"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
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A Wedding/Function Venue and Restaurant that caters for kiddy parties situated in the West Rand (Ruimsig)
General Management of all Food and Beverage Operations at the Venue. Oversee all Beverage Stock Controls and orders, Assist with Menu and Wine List Design, Guest Relations, Restaurant and Banqueting service Levels and training, Food and Beverage Cost Controls and orders. Previous experience within same position essential.
Exceptional controls with Stock and Food and Beverage Costings. Hands On. Ability and flexibility to work long hours over weekends and public holidays. Good Training and Leadership skills.
Hotel Management Diploma or other relevant Food & Beverage Qualification will prove a strong advantage.
· Salary: R15 000 - R20 000 · Location: South Africa · Date Posted: 20 Jan 2017 · Employer type: Conference Venue
The Manager will be responsible for the full running and maintenance of this Estate which is home to a 5* lodge/hotel, and a Restaurant. Previous experience within same position essential. Oversee and Manage Maintenance Teams in Place. Efficiently handle all maintenance on the Estate and ensure all infrastructure is in place and operating at an optimumly.
Exceptional Leadership skills. Good Management Skills. Strong Administration skills. Ability to run the department efficiently and with minimal supervision.
Relevant Plumbing and/or Electrical Qualifications will prove beneficial.
Accommodation may be provided on site. It can also be a live out position if the person would prefer to live out and is stationed in the surrounding area. Meals on Duty. Tips.
· Salary: R20 000 - R25 000 · Location: South Africa · Date Posted: 20 Jan 2017 · Employer type: Estate
A 5* Game Lodge situated on a reserve in the Eastern Cape. The Lodge does not have electricity so uses Gas and Solar Energy.
Real Management of Staff. Leading, Motivating, Training and Ensuring Staff comply with instructions carried out. Manager must have a strong thinking process of how to structure and complete tasks set out and ensure the results required are obtained. Ensure that the Maintenance department operates within the budget requirements, manage stock, equipment and orders. Oversee all maintenance of the Lodge, its Rooms, its public areas, pools, Vehicles, etc. Previous Game Lodge experience within a Maintenance Management role is required.
Relevant qualifications are a strong advantage.
Strong All Round Maintenance experience and knowledge. Game Lodge Maintenance Background would be highly beneficial. Strong Management Skills. Ability to fully and effectively run a maintenance department within a game lodge environment. Knowledge and experience of Solar/Gas Energy systems.
· Salary: R18 000 - R25 000 · Location: South Africa · Date Posted: 20 Jan 2017 · Employer type: Game Farm & Lodge
A beautiful 5* Country Estate near Plettenberg Bay
This is a lovely position for an outgoing individual (event a recent Hospitality Graduate) who enjoys working within and overseeing all departments. Person will be responsible for overseeing of Service Standards in Front Office, Housekeeping, Food Service, Guest Relations and Guest Service, Back of House and Front of House operations.
Gregarious Personality. Exceptional Communication and Interpersonal skills. Very well presented. Polished. Driven and proactive.
Recognized Hospitality Management Diploma.
Accommodation, Meals On Duty, Tips.
· Salary: R7 000 - R10 000 · Location: South Africa · Date Posted: 19 Jan 2017 · Employer type: Estate
A 5* Game Lodge situated in the Eastern Cape.
Seeking a Competent Head Chef with strong Leadership skills to take the full running of the kitchen in his/her hands. The chef will have complete freedom to arrange the menu so long as they menu is in line with the culture of the lodge which is Elegant Royal Safari. Guests are paying up to R16000 per night so the fare needs to be of 5* Level. The chef needs to ideally have experience in the bush ideally within a 5* Establishment. The lodge currently operates on a 5 day rotational menu. The lodge also has no Electricity so it is all solar and gas powered therefore there are some limitations on what can be accomplished out of the small kitchen. It is however a a great place for someone to make their mark. Chef will need to be fully responsible for all Orders, Menu Planning, Stock Control and Issuing, Cost Controls, Quality and Wastage Management, Guest Relations, etc. Previous experience in similar role essential.
Must be able to thrive in a Bush environment. Strong Management and Leadership skills. Proven Track Record at running a 5* Lodge Kitchen. Able to use initiative. Strong Kitchen Administration and Practical Cookery skills. Good Mentor.
Professional Cookery Diploma is essential.
Accommodation, Meals on Duty, Tips.
· Salary: R20 000 Negotiable · Location: South Africa · Date Posted: 19 Jan 2017 · Employer type: Game Farm & Lodge
A lovely 5* Estate Boutique Style lodge situated near Plettenberg Bay.
This person must be able to manage a small team well. It is a busy kitchen only catering for 25-35 pax maximum. Busy Breakfast and Dinner Service, occasional lunch and Luxury Turndown Treats. The style of food is sassy, sexy, bordering on deconstructed but still wholesome lovely food. The Lodge currently has a small a la carte menu which is very popular. Seeking a Chef to run with this concept, with the freedom to change or maintain what is in place currently. The chef must be very strong with Costings and Stock Management and must have the ability to manage local staff that has been there for many years. (Earn Respect). Good Guest Relations skills is required as Chef will need to come out and greet the guests at mealtimes. There is a great team in place.
Strong Management Skills. Ability to lead a good team of chefs who have been there for many years. Ability to handle pressure and create marvellous food to excite the guests.
Professional Cookery Diploma in Culinary Arts Essential. (Ideally Prue Leith, ICA graduates or must be passionate about delicate, elegant dining)
Accommodation on the Estate. Meals On Duty, Tips.
· Salary: R20 000 Negotiable · Location: South Africa · Date Posted: 19 Jan 2017 · Employer type: Game Farm & Lodge
A 4* Game Lodge situated in the Sabi Sands.
Full Job Descriptions will be provided on request. Couple must have experience as Head Chef and Game Ranger/Field Guide Respectively.
Both experienced in respective fields. 4/5* Service Orientated.
Chef: Professional Cookery Diploma essential. Ranger/Field Guide: Min FGASA level 1 qualification. Valid PDP and drivers license. Min Gr12 with formal tertiary training. Min 1 year guiding experience in a Big 5 area. ARH and Trails Guide (at least backup). DEAT Mpumalanga and Fgasa registered.
· Salary: R15 500 - R18 500 as a couple · Location: South Africa · Date Posted: 19 Jan 2017 · Employer type: Game Farm & Lodge
Assist the GM of this Boutique 5* Hotel to fully manage the front desk and all that this entails. Lead, Motivate, Train and Manage staff to ensure Guests are receiving the best service possible to 5* Boutique standards. Management of Bookings, Check ins, Recieivng of payments, Check Outs, Daily to Monthly Reports. (Strong working knowledge of OPERA required).
Strong OPERA working Knowledge. Experienced within a supervisory role within a 5* Hotel.
Relevant Hospitality Qualification is a strong advantage.
· Salary: R12 000 · Location: South Africa · Date Posted: 19 Jan 2017 · Employer type: Hotel
The Hotel is situated in Somerset West in the Western Cape, and has 57 Rooms, 3 Conference Rooms and 2 Restaurants (1 being formal).
This position will together with other Duty Managers oversee general operations and smooth running of the Hotel generally but with emphasis on Bar Stock Management, Control and Variances as well as Purchasing and Stock Takes/Controls. The Hotel works on the Micros/Opera systems and so working knowledge of these programs is essential. This person will oversee mainly F&B operations but assist in front of house/Front office and Housekeeping areas when and where required. Previous experience within similar role essential.
Strong Bar and Stock Control Skills and Knowledge. Strong F&B Background required.
Relevant Hospitality Qualifications are an advantage.
This is a live out position so the person must reside in travelling distance to the Hotel or must be willing to relocate to the area or surrounds and commute daily
· Salary: R9 000 - R10 000 Negotiable · Location: South Africa · Date Posted: 19 Jan 2017 · Employer type: Hotel
A 5* Game Lodge situated in Okavango Botswana.
OUTPUTS: General You would report to the Lodge Manager. You will be responsible for all the maintenance at the Safari Lodge - including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance. You would be required to assist in doing preventative maintenance. Stock and Tools. You will endeavor to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently. You will ensure that tools and spares are neatly stored and packed away. You will perform a stock take of tools from time to time and report any shortfalls to the manager. Communication: Maintain open communication channels with the lodge or operations managers and camp managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them. Hold frequent meetings with camp managers and the operations manager. Will have a morning meeting with the other maintenance staff and make sure that good team work exists within the team. Guest relations: Ensure that when interacting with guests in the lodge environment that you are well presented, friendly and courteous.
Must have at least 3 - 5 years' experience as a Maintenance Manager in a similar sized operation. Must be experienced/qualified in at least one of the following disciplines - Electrical (single and three phase), Refrigeration and Air-conditioning and have some experience in some of the following - Plumbing, Sewage treatment systems, water treatment systems, building and general maintenance.
Candidate must have a formal Hospitality/Maintenance qualification in order to apply for Work Permit.
Accommodation, Meals on Duty.
· Salary: BWP 20 000 · Location: Botswana · Date Posted: 19 Jan 2017 · Employer type: Game Farm & Lodge
Description: A 5* Lodge situated in Botswana (Okavango)
KEY OUTPUTS: Meet and greet all guests, say goodbye to all guests, know all guests by name. Understand personal guest needs through interaction. When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests. Transmit guest information to other lodges and get information from other lodges before guests arrival. Cover all daily and weekly requirements of the Lodge Manager when on leave, especially budget control and guest delight activities. When required to do so, assist with room allocation and planning for future bookings well in advance - read all day sheets thoroughly and plan for any special requests, requirements or occasions. Be present at all morning meetings, and conduct the meeting in the absence of the Lodge Manager. When required to do so, plan all tomorrow's game viewing and transfer activities with the guides/trackers/mechanics, every day. Ensure that all rooms are checked by Guest Relations - Housekeeping Manager before the guest's arrival. When on duty in the early mornings, meet with maintenance team, and oversee all maintenance activities that day. When on morning duty, arrive 1 hour before the 1st guest, make sure set up is in order and guests are woken up on time. Guide ready etc. Comply with all task/assistance requests from the manager and report back on tasks assigned when requested to do so. In co-ordination with other management, host guests at all meals. Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance. Prepare and update operational day sheets when required to do so.
Assist with monthly planning - training, guest requirement and staffing levels. Familiarise yourself and adhere to the Company Policies and Procedures. Disciplinary procedures - sound knowledge of all policies and procedures and labour relations. Counselling procedures - correct procedures are followed according to policies and procedures To ensure that communication is open and non-defensive. Ensure that minimum standards as per BOPs are adhered to in all departments. Promote and Instil an ethic of Guest Care and Guest interaction throughout all departments. Promote and instil a passion for Going the Extra Mile throughout all departments. Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary. Attend any departmental and finance meetings. Oversee stock takes. Comply with the house rules as regards the allowance for drinks for management. Be prepared to assist in all departments/lodges as and when required. Any other tasks required of you by Management.
Proven supervisory skills with experience in dealing with staff. Ability to co-ordinate day to day operations. 3 - 5 years tourism/hospitality experience. PERSONAL ATTRIBUTES: Be honest - act courageously. Be transparent - open and fair. Show respect - shift blame culture to fix culture - consider other points of view. Be consistent. Be empathetic - listen first - be considerate.
Relevant Hospitality Qualification Essential for work permit application processes.
· Salary: BWP 18 000 · Location: Botswana · Date Posted: 19 Jan 2017 · Employer type: Game Farm & Lodge
A 75 roomed Hotel with Conference and Banqueting facilities for up to 100 pax. At times Marquees are set up on Lawns and Large functions of R300+ are Catered for.
This role is responsible for all Banqueting and Conferencing Set Ups as per client requirements and Hotel standards. To oversee service levels at the Conference/Function and ensure Client Expectations are met and exceeded and the function runs smoothly. Previous experience within same position essential.
Strong Banqueting Service Experience Required. Exceptional Interpersonal and leadership skills. Puntual, Able to meet deadlines, efficient working methods.
Relevant Hospitality Qualifications are an advantage but experience is more beneficial to this role.
· Salary: R7000 · Location: South Africa · Date Posted: 17 Jan 2017 · Employer type: Hotel
A 5* Game Lodge on a Private reserve in Hluhluwe, KZN.
Maintain all Lodge Facilities and Equipment. Manage all staff in the maintenance team. Compile rosters and deliverables for lodges. Participate in Duty Management several times a week. Stock controls, budget comparisons. Reports on a weekly and monthly basis, general fleet management. Generator maintenance and services. Road maintenance, staff village maintenance, projects and renovation management.
Must have a wireman's license and be able to sign off electrical works done. Must ideally have worked on a Game Reserve or Lodge environment and must display exceptional management and leadership skills generally in the maintenance department. Versatile all rounder required.
Electrical Qualification. Trade Tested. Must have a Wireman's License.
· Salary: R15 000 - R25 000 Negotiable · Location: South Africa · Date Posted: 17 Jan 2017 · Employer type: Game Farm & Lodge
A 5* Game Lodge situated in Hluhluwe.
Manager will oversee all centralized Stores, Food and Beverage Stock and Controls. Management of Budgets of Food and Beverage Costs and Sales, Management, Training and Motivation of Service Staff. Menu and Beverage list Planning. Previous experience within 5* Lodge Essential.
Hands On. Pro-Active. Working Knowledge of MICROS/OPERA point of Sale System. Ability to implement systems and controls and manage and train staff effectively. 5* Service Orientated. Strong Business Acumen.
Relevant Hospitality or Food Service Management Diploma will prove an advantage.
· Salary: R15 000 - R20 000 Negotiable · Location: South Africa · Date Posted: 17 Jan 2017 · Employer type: Game Farm & Lodge
A large, busy conferencing and Banqueting Hotel situated in Muldersdfrift.
Managing all F&B and day to day operations within budget and to the highest standards. Ensuring excellent levels of internal and external customer service. Leading F&B Team by attracting, recruiting, training and appraising talented personnel. Establishing targets, KPIs, Schedules and SOPS. Minimum 5 Years F&B Management Experience within a Hotel is required.
Hands On. Pro-Active. Exceptional Controls, Management, Leadership skills.
Hospitality Management or Food Service Management Diploma essential.
· Salary: R30 000 CTC · Location: South Africa · Date Posted: 16 Jan 2017 · Employer type: Hotel
A large Hotel and Conference Center situated in Muldersdrift.
Supervise continuous 7 day/week, 24 hour front office operations, night audit and assigned staff, including hiring, training, evaluating performance and scheduling work. Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliations, petty cash and room inventory controls. Formulate budgets and prepare monthly revenue/expense forecasts. Maintain customer service/satisfaction standards, handle customer service issues, process refunds. Maintain and operate all computer equipment. Be responsible for health and safety compliance. Work closely as liaison with internal sales account executive. Ensure control of expenditure is kept within budget.
Hospitality Tertiary Qualification is a strong advantage.
Minimum 3 years experience within similar position within Hotel environment required. Computer Literate.
· Salary: R20 000 CTC · Location: South Africa · Date Posted: 16 Jan 2017 · Employer type: Hotel
A Restaurant situated within a Country Club in Illovo.
The Restaurant is located inside a Country Club, this multiple faceted restaurant caters for both members and non-members. Our vision is to create a lifestyle bar that is fit for both business meetings and Friday afternoon drinks. The food needs to be in line with our standards and exceed expectations. Food and Beverage costings are vital for a strong and well run restaurant. The manager will be responsible for the smooth running of the Restaurant and Bar to include staff management and supervision as well as training, stock controls, orders and requisitioning. Previous experience within an upmarket styled restaurant is essential.
Strong Leadership skills. Ability to command and earn the respect of long term serving members of staff.
Relevant Hospitality Qualifications are essential.
· Salary: R17 000 - R20 000 · Location: South Africa · Date Posted: 13 Jan 2017 · Employer type: Restaurant / Coffee Shop
The Restaurant is located inside The Wanderers Club, this multiple faceted restaurant caters for both members and non-members. Our vision is to create a lifestyle bar that is fit for both business meetings and Friday afternoon drinks. The food needs to be in line with our standards and exceed expectations. Food costings are vital for a strong and well run restaurant.
Overall responsibility for the kitchen's daily operations.
Liaising with the relevant companies for food orders.
Creating new dishes and menus.
Maintaining/raising the food's profit margins for SilvaSale.
Monitoring and controlling stock levels.
Ensuring correct stock rotation procedures are followed.
Implementation of health and safety procedures in the kitchen.
Estimating costs and ensuring all purchases come within budget.
Taking care of the kitchen's accounts and creating a work roster.
Outstanding cooking skills.
Real creativity when it comes to food.
An ability to create menus that are innovative and profitable.
A deep understanding of ingredients and produce.
The capacity to work under extreme pressure.
Excellent leadership and management.
The ability to delegate tasks.
Take responsibility for the kitchen as a whole and be held accountable for actions.
Training of staff and encouraging them to develop themselves.
Minimum 3 years in similar position. Non Smoker. Determined and Inspiring.
Prue Leith Professional Cookery Diploma essential.
· Salary: R22 000 - R30 000 · Location: South Africa · Date Posted: 13 Jan 2017 · Employer type: Catering Company
This Events and Catering is a dynamic catering company that runs and operates A country Club / Function Venue in Illovo. A company that is run with passion and dedication is looking for key personal to be part of the team. A fierce dedication for perfection is required, the ethos and vision of the company is to constantly exceed the expectations of guests.
The banqueting department is the busy hub of company and caters for everything from daily conferences to intimate weddings. Presentation of the food and buffets is very important and needs to be controlled on a tight rope.
Sous Chef for our Banqueting.
Help in the preparation and design of all food.
Produce high quality plates both design and taste wise
Ensure that the kitchen operates in a timely way that meets our quality standards
Fill in for the Executive Chef in planning and directing food preparation when necessary
Resourcefully solve any issues that arise and seize control of any problematic situation
Assess staff's performance and provide feedback to head chef.
Order supplies to stock inventory appropriately
Comply with and enforce sanitation regulations and safety standards
Maintain a positive and professional approach with co-workers and customers
Work with the executive chef to produce diversified menus in accordance with the restaurant's policy and vision;
Come up with new dishes which appeal to the clients, whenever required;
Establish the working schedule and organize the work in the kitchen so that everything works like a “well-oiled machinery”;
Produce high quality dishes that follow up the established menu and level up to location's standards, as well as to clients' requirements;
Plan the food design in order to create a perfect match between the dish's aspect and its taste;
Discover talented chefs and train them in order to reach the high standards of the location;
Train the auxiliary kitchen staff in order to provide best results in minimum time and using at the maximum the available resources;
Maintain order and discipline in the kitchen during working hours;
Create tasting menus for clients interested in contracting the food for different events (wedding, banquets, corporate dinners, birthday parties, etc. )from their kitchen;
Developing a cross-marketing strategy in order to increase profit, such as pairing drinks with the food served;
Make sure the hygiene and food safety standards are met in all stages of food preparation, starting with the ingredients and ending with the finished dish which leaves the kitchen door;
Make sure that the professional equipment is in good conditions and signal any malfunction before it affects the staff or the clients.
Previous experience in similar role essential.
Professional Culinary Diploma is essential.
· Salary: R15 000 - R20 000 · Location: South Africa · Date Posted: 13 Jan 2017 · Employer type: Catering Company
This Events and Catering Company is a dynamic catering company that runs and operates The a Leading Country Club in Johannesburg. A company that is run with passion and dedication is looking for key personnel to be part of the team. A fierce dedication for perfection is required, the ethos and vision of the company is to constantly exceed the expectations of guests.
An operations manager will be held to account on all aspects pertaining to this title. They are to be the driving force behind the team and ensure the communication is open between other departments.
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this venue.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meetings with all the HODs daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to kept on file.
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
Randomly inspecting the stores in your department.
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
Inspecting all departments for SOP implementation.
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the Venue.
Any other duties assigned.
Previous experience in similar role required.
Relevant Hospitality Qualification will prove as strong advantage.
· Salary: R22 000 - R30 000 Negotiable · Location: South Africa · Date Posted: 13 Jan 2017 · Employer type: Catering Company
A franchise group of Restaurants with Headoffice in Bryanston. This position will involve travel between the stores in Gauteng. Irregular working hours should be expected.
Main Objectives: 1. Maintain standards as set out by the Brand Pizzeria Operations Manual 2. Assist with training of Franchisees and staff 3. Visit stores and evaluate standards as set out by Head Office 4. Prepare and send reports to the stores after visits 5. Communicate store issues to Head Office Duties: 1. Visit and spend time in stores on a regular basis by means of visits. 2. Sending reports detailing these visits. Highlighting the store strengths, and listing non-conformance. 3. Assisting with training and monitoring new store openings to ensure that the store operates according to standards. 4. Monitoring existing stores to ensure that the store operates according to brand standards. 5. Communicating issues in stores to Operations Manager. 6. Monitoring ingredient and products standards in stores. 7. Mystery diner evaluation and marking. 8. Populating store performance data.
Responsibilities towards Company: 1. Representing the brand at all times 2. Loyalty 3. Knowledge of our products and standards
1. Job Knowledge & Skills: ● History in the restaurant or food industry ● Must be able to teach & coach 2. Personal Attributes: ● Team Player ● Positive Can-Do Attitude ● Responsible ● Lead by Example ● Passionate about work ● Self-motivated ● Attention to Detail Special Requirements: ● Willingness to travel and work flexible hours
Relevant Hospitality Training and Qualifications will prove an advantage.
· Salary: R19 000 Negotiable · Location: South Africa · Date Posted: 11 Jan 2017 · Employer type: Restaurant / Coffee Shop
A Tent Hire and Events Company situated in Vanderbijlpark and Johannesburg. This position is located in Vanderbijlpark so candidate must reside in the area or be willing to relocate.
OVERALL PURPOSE OF JOB
Administrative control and output of quotations and event projects within the sales environment.
OVERALL STANDARDS OF JOB
Accurate, on time, output of quotations. Neat, organized workplace with relevant information to be readily available for management. Communicate effectively with internal and external customers.
PRODUCT / SERVICE OF JOB
To provide accurate quotes to clients. To deliver a high administrative service re the internal sales process to OD and SD.
CUSTOMER / CLIENT OF JOB
The entire customer base of the company - Internal and External.
To plan every day, week and month activities and tasks in such a way that deadlines are met and required output is reached.
To work in a organized and orderly manner re all components of job function.
To plan and design events from start to finish according to company standard processes and procedures.
Maintain internal controls adequate to accomplish the objectives of company and meet requirements of superiors.
Ensure correct capturing of data to secure correct reporting output.
Internal Sales Function
First contact with external customers. Professional communication at all times.
Efficient, friendly and helpful service to external and internal customers
Sales Target driven. (Targets to be set by management)
Following of laid down procedures regarding business process of sales cycle. Internal Sales administrative tasks and duties as per standard company workflow. (Attached hereto) The workflow may change from time to time to promote the operational success of the business.
Ensure on time completion of Sales cycle requirements.
Reporting requirements re Sales Targets, Sales Ratios etc.
Stock Count - to promote product knowledge.
Meeting with clients for event consultation and quotations.
Follow standard Company Event Procedures.
Event Set-up and Management as and when required.
Continuous communication to direct managers re related issues of the job function.
Any job task requirement identified by Management if needed.
Sales Ratios and reporting
Timeous completion of Sales Cycle.
Hours of Work:
Mostly normal office hours, after hours as or when required.
Peak Season : September to December and March to May required to be available 24/7 for any operational requirement.
Product Knowledge, Knowledge of CRM System, Knowledge of standard Internal Sales Process, Event Planning and Management. Professional Know-how. Must be able to communicate effectively with all customers and colleagues.
Matric with Mathematics on HG/SG. Diploma in events management or similar. Experience on CRM or similar. At least 3 year experience in Event supply industry.
· Salary: R8 000 - R10 000 · Location: South Africa · Date Posted: 11 Jan 2017 · Employer type: Events Company
A beautiful 4 Start Game Lodge situated in the Sabi Sands.
Duties will include, but not limited to: daily game drives & bush walks, hosting guests during dinners as per hosting schedule, assisting with general lodge maintenance when required. A Couple will be considered if partner is a strong Head Chef/Senior Sous Chef.
Exceptional People and communication skills. Punctual, reliable and self motivated.
Min FGASA level 1 qualification. Valid PDP and drivers license. Min Gr12 with formal tertiary training. Min 1 year guiding experience in a Big 5 area. ARH and Trails Guide (at least backup). DEAT Mpumalanga and FGASA registered.
· Salary: R5 500 · Location: South Africa · Date Posted: 09 Jan 2017 · Employer type: Game Farm & Lodge
A busy contemporary styled restaurant situated in Pretoria.
General Restaurant Kitchen Management/Head Chef duties will apply. Menu Planning, Stock Ordering, Stock Control, Food Cost Management, Staff Management and Training, Control of Busy Pass, Quality and Portion Control, Cooking of meals for service. Previous experience within same position within busy contemporary style restaurant required.
Restaurant Kitchen Management experience required at Head or senior Sous Chef level.
Professional Cookery Diploma is essential.
· Salary: R15 000 - R25 000 · Location: South Africa · Date Posted: 15 Dec 2016 · Employer type: Restaurant / Coffee Shop
A 91 Room Hotel with a 100 staff compliment. Situated in Rustenburg. Part of a Hotel Group so Growth Potential.
General Accounting Duties will apply. This position will report to the Financial Manager. Minimum Bookkeeping to Trial Balance, Ideal to Balance Sheet and Payroll (VIP) knowledge and experience is an advantage (100 staff Compliment). Seeking Hospitality Accounts/Bookkeeping experience ideally.
Must have 5 Years Minimum Bookkeeping/Accounting experience ideally within the Hospitality Industry. Full working knowledge of Pastel essential, VIP Payroll Knowledge Ideal and Opera working knowledge preferred but training will be provided on this is not known.
Relevant Accounting/Bookkeeping qualifications will prove advantageous.
· Salary: R15000-R22000 · Location: South Africa · Date Posted: 08 Dec 2016 · Employer type: Hotel
A dynamic growing organisation where Innovation is a constant in our transport and tour services. Serving the Hospitality and Corporate Travel, customer service and experience is a key roll to success. A real time fast pace environment keeping you constantly envigorated and learning.
Please find below key factors to your proposed portfolio as Travel Desk Coordinator. Please note that this portfolio is not limited to these factors, as additional related criteria will need to be fulfilled as and when they occur.
DUTIES AND RESPONSIBILITIES
Handling of all travel / tour and transport related bookings for guests.
Meet monthly sales targets.
Provide qualified and knowledgeable information to guests of the hotel relating to but not limited to entertainment, recreation, events, venues etc
Maintain a neat and efficient work place.
Balance recons and ensure all queries are addressed same day.
Manage and reconcile petty cash (see petty cash policy and procedure below).
Daily reconciliation of manifests against their drivers' log register and hotel EOD.
Daily balancing of all recons including cash received before going off shift.
No engagement with unauthorised suppliers.
Limit the number of team members at the desk at any one time to the bare minimum.
Only approved promotional material to be displayed on the travel desk.
Working hours are strictly enforced by the hotel and in accordance with the shift detail below. Coordinators are expected to be operational at the start of the shift.
Sales & Marketing:
Clear understanding of monthly and daily sales targets and results.
Competency on all the company's products and services on offer.
All emails to be successfully addressed within 2 hours of being received and/or before end of shift.
Draw Opera ‘Reservations Made Yesterday' report and forward marketing emails on the company's product offering and services to the guest email.
Upsell return transfers and future bookings at the time of receiving original bookings.
Drivers & Vehicles:
Report any vehicle problems to company fleet manager and follow up to ensure they are promptly addressed.
Manage driver behavior and activity to ensure reliability and availability.
Ensure drivers relay transfers/tours information to travel desk coordinators either verbally or via their log sheets and registers daily and update or report accordingly.
Ensure the allocated drivers on standby arrive on time and advise Duty Manager on status.
Build sustainable guest and client (hotel management and staff) relationships.
Effectively deal with and address guest queries, complaints and compliments same day.
Ensure all bookings processed reflect full contact details including email address, cell number and telephone number
Incident reports to the Travel Desk Manager and Reservation Manager.
Banking report (cash/credit card) to be sent daily at end of each shift to be sent to Travel Desk Manager and Company Accounts Department.
Allowance/reversal documentation to be handed to hotel Front Office Manager at end of shift.
EOD (End of Day) /Monarch Manifest reconciliation report to be emailed to the Travel Desk Manager and Company Accounts Department.
Documented detailed and comprehensive shift handover.
Sign off and email daily checklist to Travel Desk Supervisor / Manager.
Manifest report to be emailed to hotel Front Office Manager at end of shift (evening shift only).
Update Taxi Recon with new receipts.
Coordinators will be expected to work according to the travel desk shift roster as per the 9 day shift cycle roster:
Day 1-3 06h00 to 15h00
Day 4-6 14h00 to 23h00
Day 7-9 Off.
Public holidays do not apply.
Additional Concierge Services
Please note these services might not apply to all travel desks however could fall part of a required aspect of your daily duties.
Luggage tagging and handling
Parcel receiving and documenting
Laundry receiving and documenting
Assisting guests with directions and general area knowledge on restaurants and events
General concierge functions
This front line position at our Hotel requires a bubbly, vibrant and strong character person to deal with last minute client requests. The ability to work under pressure, attention to detail and strong financial and recon abilities to ensure daily cash balancing. Love serving people and love selling. If this resonates for you, then this position is for you. Min 3 years Hotel experience. Strong financial understanding. Excel. Meticulous working methods.
Matric. Travel & Tourism or Hospitality Management Diploma. Fully Computer Literate on Opera and Excel. 3 years Hotel Experience (Front Desk) Required.
Commission on achieving Sales/Revenue Targets
· Salary: R6 500 · Location: South Africa · Date Posted: 06 Dec 2016 · Employer type: Tour Operator
A large busy 3* Lodge situated in Hluhluwe in KZN.
Lodge Manager: The position reports directly to the General Manager. Will hold the title of Lodge Manager. This position will oversee operations generally within the Lodge with comprises of a number of Accommodation facilities (167 Bed Lodge), 38 Rooms are full Service Hotel Rooms + Self Catering Accommodation. The lodge can accommodate up to 350 Guests for Functions/Events and Conferences. The lodge accommodates weddings and a Large amount of Government Conferencing. Candidate must have strong Events and Conferencing background and must also be strong operationally in all areas. There is a Food and Beverage Manager in place. This role would entail more front of house and doing site visits with prospective clients and providing quotes, etc. (Full Banqueting Event Coordination function). F&B Service Management. Head Chef: Standard Kitchen Management/Head Chef duties will apply. Full running of the kitchen, stock control, Managing food Cost, Ordering of Stock, Menu planning, Cooking.
Strong Management and Leadership skills. Ability to work well within a team and manage/motivate staff.
Head Chef: Professional Cookery Diploma. Lodge Manager: Hospitality/F&B Service Management Diploma is an advantage.
Shared Management Accommodation (Shared House). No Meals provided.
· Salary: R25 000 As a Couple · Location: South Africa · Date Posted: 28 Nov 2016 · Employer type: Game Farm & Lodge
A large 3* Lodge situated in Hluhluwe. 167 Beds (38 Hotel Rooms + Self Catering). Lodge does Breakfast and Dinner Service (Set) and A la Carte Lunch Service.
The position reports directly to the General Manager. Will hold the title of Lodge Manager. This position will oversee operations generally within the Lodge with comprises of a number of Accommodation facilities (167 Bed Lodge), 38 Rooms are full Service Hotel Rooms + Self Catering Accommodation. The lodge can accommodate up to 350 Guests for Functions/Events and Conferences. The lodge accommodates weddings and a Large amount of Government Conferencing. Candidate must have strong Events and Conferencing background and must also be strong operationally in all areas. There is a Food and Beverage Manager in place. This role would entail more front of house and doing site visits with prospective clients and providing quotes, etc. (Full Banqueting Event Coordination function). F&B Service Management. If your partner is a Head Chef, there is the possibility of this vacancy opening in the new year, Otherwise single candidate preferred.
Strong Leadership and Management Skills. Strong Financial Controls and ability to work to a budget. Excellent Events/Conferencing/Banqueting background. Good Front of House F&B and Operations Management roles.
Relevant Hospitality / Food Service Qualifications are a strong advantage.
· Salary: R12 000 - R14 000 Negotiable · Location: South Africa · Date Posted: 28 Nov 2016 · Employer type: Game Farm & Lodge
A Game River Lodge situated in Zimbabwe. (Managed and Run by a Southern African Group of Lodges).
KEY OUTPUTS: Overall management for this River Lodge, including operations, conservation, R&M, kitchen, financial. Direct line management responsibility for the Lodge senior management team and indirectly for a team of staff. Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs, Human resource management and staff development, Infrastructure - development and maintenance of all infrastructure, IT - maintenance IT, Security - security, emergency response and fire control, Healthcare - reviewing healthcare facilities and evacuation arrangements, Environmental health - waste, sanitation, mosquito and pest control, Logistics and procurement, Third party contractors - control of building contractors and professional advisers, Government - liaison with local, regional and national Government and relevant stakeholders. Compliance with local licensing, permits etc. Conservation - management of the Community and Conservation Officer in conservation and community projects and partnerships arrangements, Sustainability - responsible for ensuring sustainability targets are met and improved upon year on year, Risk Assessment - ensure lodge is risk assessment compliant, Safari shop - manage the safari shop manager in conjunction with the regional trainer and group safari shop management team, Lodge Marketing - management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the Group team are distributed and that the lodge Lodge maintains a strong presence in internal communications. HOSPITALITY - Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area - this includes guest delights, accommodation, food, staff, activities. Building relationships with new and repeat guests. Maintaining and reinforcing an environment where the Brand Standards are continuously met and visible throughout the daily functioning of the property. Ensure lodge to do lists are actioned and completed (within budget). Oversight of ground handling operations. Ensure ground handling guest experience is in line with brand standards. Maximise efficiencies in procurement.
Preference will be given to Zimbabwean Nationality Candidates. At least 3 - 5 years Management Experience in a 5-star boutique operation. Hospitality and Service Training Experience. SKILLS REQUIRED: Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience. Passionate about sustainable tourism and conservation. Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills. Unrelenting attention to detail and high standards. Structured manager with experience of leading diverse teams. Practical with some experience of maintenance. Open minded and able to think outside of the box. The ability to motivate and inspire yourself and others. Excellent interpersonal skills and communication. Competent financial and IT skills. Fluent in English essential. Other European languages are beneficial.
Relevant Hospitality Management Qualifications are essential.
· Salary: USD3 000 - USD4 000 · Location: Zimbabwe · Date Posted: 24 Nov 2016 · Employer type: Game Farm & Lodge
A private game reserve situated in Zimbabwe, run/managed by a South African Group of lodges.
KEY OUTPUTS: Fleet Management, Administration & Finances, Habitat Management, Staff, Equipment, Security, Anti-Poaching, Research - Not Immediately but will eventually report into this position. (Full Job Description will be supplied upon application). This is a permanent live-in position, based in Zimbabwe.
KNOWLEDGE REQUIRED - At least 3 - 5 years Management Experience in a similar position. SKILLS REQUIRED: Energetic, proactive person, Passionate about sustainable tourism and conservation, Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills. Unrelenting attention to detail and high standards, Structured manager with experience of leading diverse teams, Practical. Open minded and able to think outside of the box. The ability to motivate and inspire yourself and others. Excellent interpersonal skills and communication, Competent financial and IT skills, Fluent in English essential. Other European languages are beneficial.
We will consider single Zimbabwean candidates only.
· Salary: Salary $2 500 - $3 000 USD per month · Location: Zimbabwe · Date Posted: 24 Nov 2016 · Employer type: Game Farm & Lodge
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