Sectoral Determination in the Hospitality Industry Shirley Fawke
The Hospitality Industry is accepted as one of the growth engines of South Africa's economy. An investigation has been conducted to check on the likelihood of combining these determinations into one.
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The Human Factor supports the hospitality industry by providing a three-fold range of services that includes Recruitment, Coaching and Training.
The Human Factor was established early in 2005 by Kim Fitt, who previously operated as the General Manager and then Group Human Resources Manager at Singita Private Game Reserve in the Sabi Sands Game Reserve, Mpumalanga. She saw a need for hospitality recruitment with “an edge” and The Human Factor Recruitment came into being.
The company operates from White River, Mpumalanga but works on both a national and international basis. We believe that recruitment is, “All in the Fit” and we therefore focus on achieving the best possible fit where our candidates and clients are concerned. We take the values of both our clients and candidates into account. It is our aim to build a relationship with our clients and get to know as much as we can about their business so that we can pro-actively market outstanding candidates.
Description:
Start Date: 1 October 2008. Upmarket Lodge 5*. They are opening a bistro type restuarant at the Lodge in October. The concept has yet to be finalised but we would be looking to seat approx 40 pax for breakfast, lunch and dinner. The menu style will be casual yet elegant.
- Applicants should have 5 * Hotel or Lodge experience.
- Hard working, passionate, dedicated and committed.
- Serious about Service.
Skills/Requirements:
- Young, friendly ambitious candidate required for this position
- Candidate must be computer Literate
- Ability to Train, develop and manage staff daily
- Must have experience in similar position who can be trained to fill a more senior position at the Lodge - Good communication skills and ability to work well under pressure
- Professional in nature
- Coordination of dinner service
- Strong guest relation skills essential
- Monthly Stock takes
- Excellent telephone manager
- Excellent communication and organisational ability
- Excellent English reading, writing and speaking ability
- Computer skills
- Knowledge of food preparation and the terminology of food
- Excellent presentation and people skills
- The ability to work as an individual and as part of a team
· Salary: Negotiable + Live in · Location: South Africa · Date Posted: 07 May 2008 · Employer type: Game Farm & Lodge
Description:
5* lodge - The Head Therapist is fully responsible for the management and day to day operation of the spa.
The main purpose of the Head Therapist is to manage the health therapists providing body and skincare treatments for the guests as well as to deliver high quality treatments him/herself in line with high standards. The Head Therapist must ensure that there is effective communication between therapists and with lodge management in terms of all guest requirements for treatments.
In broad terms the Head Therapist is responsible for the following key performance areas:
- Management of the spa and therapists to ensure deliver of excellent service to guests
- Ensure that the Spa delivers services and treatments to guests in line with the High Standard of Excellence
- Monitor and evaluate treatments and ensure ongoing skills development for therapists
- Ensure that administration is completed timeously
- Ordering and control of spa stocks
- Manage guest pre-bookings effectively
- Communicate with therapists, lodge staff to ensure smooth running of the department
- Overseeing daily preparation of spa and gym and maintenance of all related equipment
- Hosting of Lodge Guests to Dinner
- Achieving service excellence though Teamwork
Skills/Requirements:
- Knowledge of world-class spa standards and procedures
- A minimum of three years of practical experience
- National Diploma in Health and Skin Care
- Reflexology and aromatherapy
- ITEC or CIDESCO Certificate or equivalent
- Strong leadership ability
- Solid computer skills – Excel and Word
- Excellent personal presentation
- Reliability
- Physical stamina
· Salary: Neg depending on skills & experience + comm + gratuities · Location: South Africa · Date Posted: 07 May 2008 · Employer type: Estate
Description:
5* Private Game Lodge in Limpopo. This candidate must have a solid training background and have worked in the 5 star market before. The Chef de partie is responsible for the preparation, garnishing, pass service of all meals.
Skills/Requirements:
- Well organised
- Excellent communication and interpersonal skills
- Excellent time management
- Flexible
- Computer literate
- Ability to cook and serve a meal
- Knowledge of and ability to serve wine
- Maintain highest standard of Health & Safety in areas of responsibility.
- Driver’s license
- High standard of personal hygiene
- Formal cookery school qualification
- 1-2 years in a 5* lodge or similar environment
· Salary: R5 000 - R5 500 neg with meals on duty and gratuities · Location: South Africa · Date Posted: 07 May 2008 · Employer type: Game Farm & Lodge
Description:
5* Private Game Lodge in Limpopo. This Lodge requires a passionate candidate who is able to run the kitchen in the absence of the Head Chef. The candidate must have 5 star fine dining experience in a similar working enviroment. An excellent team player who will form part of a winning kitchen team.Excellent staff and communication skills. This is a live in position offered with meals on duty and gratuities.Solid working record and contactable references.
Scope of work
- Supervision and training of the kitchen staff in line with the Standard
- Preparation of food, in line with Standards of Excellence
- Effective guest interaction to enhance guest satisfaction
- Administration of orders to minimize shortages and wastage and effective stock control
- Ensuring that the cleanliness and hygiene of the kitchen is of the highest standard
- Correct use and maintenance of kitchen equipment
- Achieving service excellence though Teamwork
Skills/Requirements:
As such the person filling this position needs to have:
- A minimum of 3 years management experience in a medium sized kitchen (5*, fine dining)
- Assertiveness, patience and good organizational skills
- The ability to implement and maintain health and hygiene procedures
- Knowledge of safety procedures and the use of fire fighting equipment
- First-Aid training
- The ability to deal with constructive criticism and present healthy, innovative and modern dishes
- Understanding of kitchen procedure and timing requirements and be able to plan accordingly
- Formal qualification from a recognised chef training establishment
- Passion for chefing and kitchen-related duties
- Good communication skills
· Salary: R9 500 Live in + grats · Location: South Africa · Date Posted: 07 May 2008 · Employer type: Game Farm & Lodge
Description:
5* Lodge in the Limpopo. Level one guide, PDP - preferable 4-5* bush experience, solid training background and contactable references. Good team player.
Skills/Requirements:
- PDP
- FGASA 1 or 2 or NQF 2 or 4
- First Aid Level 1
- Training Course
- 1 Year driving experience in Big 5
- To Acquire DEAT Registered
· Salary: R3 500 Live in + Grats · Location: South Africa · Date Posted: 07 May 2008 · Employer type: Game Farm & Lodge
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The Human Factor supports the hospitality industry by providing a three-fold range of services that includes Recruitment, Coaching and Training.
