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A small boutique 5* Lodge (Max 12 Guests). Situated close to Hermanus Lagoon in the Overberg.
Reporting to: General Manager
We are looking for someone who is enthusiastic, hard working with a PASSION for people and the industry. The position will involve the overall day to day running of the lodge and the management of lodge staff.
Duties: 1. Guest Care and relations 2. Management of all lodge staff, operations and functions, and ensuring that all tasks are carried out by the respective staff and within the schedules prescribed. 3. Accurate and efficient co-ordination with the General Manager, Head Chef, Farm Manager and other Staff in the planning and implementation of all hospitality functions and operations for accommodations, execution of food service, special events and conferences. 4. Training of staff and instilling a team approach in delivering excellent “Enlightened Hospitality” to all guests and visitors to the property. 5. The friendly & considerate assistance of all clients, and rectification of clients' problems, where necessary. 6. Management of all administrative duties related to the Lodge, to include: Point of Sale, stock control, guest reservations, guest check-ins and check-outs. Stock ordering and stock takes. 7. Management of all housekeeping and laundry at the lodge. 8. Oversight of Butler service and training. 9. Tasks, dictated by the operational requirements of the employer; 10. Hosting of guest and to ensure all guest requests are attended to promptly 11. Guest bills and POS entries. Collect payments from guest, and record data pertaining to funds and expenditures and prepare required paperwork pertaining to departmental functions 12. Assist with weddings and events 13. Greet and register Lodge guests. 14. Observe and monitor staff performance in order to ensure efficient operations and adherence to facility's policies and procedures. 15. Inspect guest rooms, public areas, and grounds for cleanliness and appearance. 16. Provide assistance to staff members by performing activities such as inspecting rooms, setting tables and guest delights 17. Assist with arranging external and onsite guest activities 18. Relieve General Manager when on leave
Live in, uniform. A couple will be considered if partner is a good Sous Chef (Fine Dining).
Previous Lodge management experience in a similar environment essential. Computer literate. Passion for the people and the hospitality industry. Self-starter and can use own initiative. Sober habits that can cope with pressure and dead lines. Working experience in a similar or same position. Strong knowledge of service industry. Excellent communication and management skills essential. Thorough understanding of the hospitality industry. Valid driver's license required. Team player and leadership qualities.
Relevant Hospitality Management training and qualifications will prove advantageous.
· Reference: LS-75471-2310 · Salary: R8 000 – R12 000 · Country: South Africa · Province: Western Cape · Date Posted: 23 Feb 2017 · Employer type: Game Farm & Lodge
Description: Operate and Manage day to day activities for the Guesthouse. Duties & responsibilities include but not limited to:
Meeting and Greeting with Guests including check-in or check-out process and procedures.
Continue the smooth running of the systems and activities that take place in the house every day.
Be on call 24/7 for Guest house or Guest needs.
Manage the staff and stock levels for the Guest house.
Processing invoices to supply to Public Officer.
Arranging staffing schedule.
Attend to reservation inquires
Maintain live calendar and booking schedule
Operating Concierge Service for Guests
Delegating, Leadership qualities, Hands-on, Use of own initiative, Pro-active
Good Communication, Teamwork, Problem Solving and Self Motivated
Working knowledge of Base7 Booking System a bonus
Working knowledge of Microsoft Office a must
2-5 years working in a minimum 4 star establishment, 2 years as a manager;
· Reference: LS-75459-2102 · Salary: R18 000 - R22 000 · Country: South Africa · Province: Western Cape · Date Posted: 21 Feb 2017 · Employer type: Guest House / Bed & Breakfast
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