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Meet and greet all guests, say goodbye to all guests, know all guests by name.
Understand personal guest needs through interaction.
When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests.
Transmit guest information to other lodges and get information from other lodges before guests' arrival.
Cover all daily and weekly requirements of the Lodge Manager when on leave, especially budget control and guest delight activities.
When required to do so, assist with room allocation and planning for future bookings well in advance - read all day sheets thoroughly and plan for any special requests, requirements or occasions.
Be present at all morning meetings, and conduct the meeting in the absence of the Lodge Manager.
When required to do so, plan all tomorrow's game viewing and transfer activities with the guides/trackers/mechanics, every day.
Ensure that all rooms are checked by Guest Relations - Housekeeping Manager before the guest's arrival.
When on duty in the early mornings, meet with maintenance team, and oversee all maintenance activities that day.
When on morning duty, arrive 1 hour before the 1st guest, make sure set up is in order and guests are woken up on time. Guide ready etc.
Comply with all task/assistance requests from the manager and report back on tasks assigned when requested to do so.
In co-ordination with other management, host guests at all meals.
Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance.
Prepare and update operational day sheets when required to do so.
Assist with monthly planning - training, guest requirement and staffing levels.
Familiarise yourself and adhere to the Company Policies and Procedures.
Disciplinary procedures - sound knowledge of all policies and procedures and labour relations.
Counselling procedures - correct procedures are followed according to policies and procedures.
To ensure that communication is open and non-defensive.
Ensure that minimum standards as per BOPs are adhered to in all departments.
Promote and instil an ethic of Guest Care and Guest interaction throughout all departments.
Promote and instill a passion for Going the Extra Mile throughout all departments.
Closely manage all guest delight activities together with other management, butlers, guides,
Housekeepers and other staff as necessary
Attend any departmental and finance meetings.
Oversee stock takes.
Comply with the house rules as regards the allowance for drinks for management.
Be prepared to assist in all departments/lodges as and when required.
Any other tasks required of you by Management.
· Reference: LS-76124-0203 · Salary: R6 500 live in · Country: South Africa · Province: Mpumalanga · Date Posted: 02 Jun 2017 · Employer type: Game Farm & Lodge
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