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Reception / Front Office - Sunset Beach (Milnerton)
Beautiful 5 star Boutique Hotel in Milnerton area is looking for a Front Office Receptionist / Administrator

If you would love to work this amazing Environment, where there is opportunity for growth and you meet the following criteria…. then this job is for you.

  • Matric
  • Hotel School Diploma or similar qualification would be advantageous
  • Minimum 2 years' experience in a similar role in the hospitality industry
  • Sound understanding of the Reservations and Front Office operations
  • Knowledge of hotel software eg, Semper / Opera or similar a bonus
  • Excellent customer service skills
  • Fully Computer literate - Excel, Word, Outlook
Knowledge and skills:
  • High energy, outgoing, motivated self starter with a positive work attitude who is a team player
  • Superior customer service and conflict resolution skills
  • High personal presentation and appearance
  • Excellent communication skills, including written, oral and telephonic skills, including problem solving, decision making and interpersonal skills
  • Planning, organisation and time management skills
  • Knowledge of hotel services, promotions and tourist attractions
Essential functions:
  • Greet and perform check-in and check-out duties and assist guests with all queries
  • Following up that all GUEST requests has been met.
  • Make reservations and register guests, ensuring that necessary details are obtained
  • Maintain guest accounts in a systematic manner
  • Receive and resolve guest complaints
  • Liaise with other departments to ensure that guests requests are met
  • Maintain up to date files and information on tours sightseeing and points of general interest and make the necessary bookings when requested
  • Always be seen as an ambassador for the hostel; clean, crisp and uniformed
  • Promote company ethos - a fun yet professional atmosphere
  • Work weekends and holidays as required
  • Perform any other duties as directed by management
  • Perform daily administration duties such as cash ups and filing.

· Reference: LS-73265-2311
· Salary: R5 000 - R10 000 dep on exp
· Country: South Africa
· Province: Western Cape
· Date Posted: 23 Apr 2016
· Employer type: Hotel

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