"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
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Beautiful 5 star Boutique Hotel in Milnerton area is looking for a Front Office Receptionist / Administrator
If you would love to work this amazing Environment, where there is opportunity for growth and you meet the following criteria…. then this job is for you.
Hotel School Diploma or similar qualification would be advantageous
Minimum 2 years' experience in a similar role in the hospitality industry
Sound understanding of the Reservations and Front Office operations
Knowledge of hotel software eg, Semper / Opera or similar a bonus
Excellent customer service skills
Fully Computer literate - Excel, Word, Outlook
Knowledge and skills:
High energy, outgoing, motivated self starter with a positive work attitude who is a team player
Superior customer service and conflict resolution skills
High personal presentation and appearance
Excellent communication skills, including written, oral and telephonic skills, including problem solving, decision making and interpersonal skills
Planning, organisation and time management skills
Knowledge of hotel services, promotions and tourist attractions
Greet and perform check-in and check-out duties and assist guests with all queries
Following up that all GUEST requests has been met.
Make reservations and register guests, ensuring that necessary details are obtained
Maintain guest accounts in a systematic manner
Receive and resolve guest complaints
Liaise with other departments to ensure that guests requests are met
Maintain up to date files and information on tours sightseeing and points of general interest and make the necessary bookings when requested
Always be seen as an ambassador for the hostel; clean, crisp and uniformed
Promote company ethos - a fun yet professional atmosphere
Work weekends and holidays as required
Perform any other duties as directed by management
Perform daily administration duties such as cash ups and filing.
· Reference: LS-73265-2311 · Salary: R5 000 - R10 000 dep on exp · Country: South Africa · Province: Western Cape · Date Posted: 23 Apr 2016 · Employer type: Hotel
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