"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
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A group head office based in Johannesburg North seeks a Sales and Reservations Co-Ordinator.
Duties will include the following: Working hours are Monday to Friday - 9am to 6pm (Can be flexible). Odd Public Holidays - Time will be given off in lieu. Weeekdns: Possibly once a month on a Saturday for Limited Hourse. Position will be based at the Head Office in Johannesburg. Hyde Park.
Scope & General Job Purpose
To respond to two 5* Properties within the portfolio's enquiries in a pro-active manner in order to convert as many of these as possible to confirmed reservations. To process reservations for both properties within the collection, To maximise sales and occupancy at both venues by achieving sales objectives as set out at the beginning of each financial year. To provide high levels of customer care and service. To maintain the highest levels of communication between the Sales & Reservations Office and the property as well as Accounts. To support the Sales & Reservations Supervisor.
Reservations Related Tasks
To deal with incoming phone calls in a professional manner and proactively sell the South Africa properties. This should be done in accordance with the Sales Strategy to ensure targets are achieved. To ensure a high level of personal service is given to all clients at all times, including direct consumers, agents, tour operators and other relevant parties. To respond to all incoming e-mails on the day the e-mail is received. To accurately capture data and process bookings on Protel, ensuring efficient communication between the Sales & Reservations Office and the properties. To organize the ongoing co-ordination of bookings, liaising with clients as to requirements, ensuring completion and distribution of guest information to various departments at the Lodge and Hotel (Chefs, Rangers, Lodge Admin, Front Offiec etc). To book internal flights and road transfers for guests as required. To undertake timeous follow-ups on provisional bookings and group bookings to ensure confirmation and deposit payments are received within the correct window periods as stipulated in the Booking Terms & Conditions. Understanding and implementing the Booking Terms & Conditions for Direct Bookings, Tour Operator Bookings and Exclusive-use bookings. Understanding the Cancellation Policy. Ensure all pre-arrival bills are accurate and up to date prior to the guest arrival, as bookings are handed over to Lodge Admin and Front Office upon check-in. Keep accurate, readily accessible records of all past bookings and cancellations. Managing the allocations for both properties with various tour operators and understanding the different terms & conditions as per each specific agent or company. Managing Staff Bednights and Staff Bookings and understanding the bookings terms & conditions thereof. To manage high-profile reservations and ensure high levels of confidentiality are maintained. To complete day-to-day office tasks such as franking the mail, ordering stationery and filing.
Sales Related Tasks
To support Regional Director of Sales/Sales & Reservations Supervisor in the implementation and review of monthly sales strategy. Achieving specific Sales/Reservations objectives as set out in the Sales Strategy. Achieving Budgeted Occupancy and Average Room Rates. Yielding rates through the monitoring of Promotions, Special Offers and Packages . In co-operation with the Sales & Reservations Manager, develop and implement improved procedures that ensure consistently high levels of customer service and maximise revenue and occupancy. To manage each property’s inventory and produce a weekly activity report, including a bookings summary. To produce Sales Reports on a monthly basis in conjunction with the Sales & Reservations Supervisor. To remain up-to-date with product knowledge of competitor lodges. Cross-selling between the two properties within the collection and to a certain extent a 3rd property. To keep the General Managers, Sales & Reservations Manager and Sales & Marketing Director informed and updated on all relevant issues, and produce reports as requested. From time to time attend familiarisation, press trips and site inspections to the two properties and attend meetings as requested. Directing enquiries for STO Contracts to the relevant Sales & Marketing Offices worldwide. Liaising with the specific Sales & Marketing office regarding Tour Operator commissions. Ensuring Agent and Tour Operator information is always current and updated in Protel. Maintaining and updating the Database of Direct Clients. Responsible for compliance with data protection legislation, Group and Hotels data protection policies. Assisting the team to manage brochure stocks and other collateral, ensuring the Sales & Reservations Office as well as the properties are always fully stocked for their requirements. To ensure same-day service to clients requesting brochures and information. The Johannesburg Reservations Office takes care of brochure mailing in South Africa and the rest of Africa. All other requests are forwarded to the UK, USA and Australia respectively.
Benefits will include UIF, Pension, 50% Medical Aid, Incentive Bonus - Negotiable
Qualifications: Tourism/Hospitality Qualification. Protel or similar PMS Training essential. Microsoft Office.
The candidate must have the following skills: Own Transport and Valid Driver's License. Minimum 2 years Lodge Reservations experience. Computer Literate. Excellent Telephone Manner and Good Communicator. Personal Approach and High Level of Customer Service and Support. Previous Sales Experience beneficial. Strong Organisational and Administrative Skills. High pressure working environment.
· Reference: LS-70872-2204 · Salary: R12500 Negotiable · Country: South Africa · Province: Gauteng · Date Posted: 22 May 2015 · Employer type: Game Farm & Lodge
A busy 4* Airport Hotel situated in the East Rand in Johannesburg seeks a Marketing and Sales Manager.
Duties will include the following: Job Purpose
Marketing of Hotel and Facilities to local business
Marketing of Hotel on Social Media platforms
Marketing of Hotel at various Events and Marketing get togethers
To ensure a constant growth of occupancy
Ensuring the constant exposure of all facilities to new clients
Developing promotions to increase occupancy during times of the year when bookings are low. Running special events such as gourmet weekends, or offering incentives such as one night’s extra accommodation when booking for a period. Promote current product and ensuring conference facilities are promoted to local business
To build a stable revenue base and ensure high levels of repeat business, by developing strong customer relationships. Develop a customer loyalty program that rewards customers who book regularly. Target the program at individual guests or at corporate customers who require regular meeting facilities or accommodation for large numbers of traveling staff or visiting customers.
Work closely with other members of the hotel management team to identify marketing priorities. Review future booking levels to plan dates for promotions to increase occupancy rates. Work with the event management team to schedule marketing to attract additional conferences and events. Share the results of customer satisfaction surveys and customer reviews with the customer service team to enhance standards of customer care.
Identify the factors that shape the hotel’s appeal to customers. Monitor customer reviews on website or on hotel booking sites to identify the strengths and weaknesses of hotel. Speak to guests in person or in follow up calls. Review travel industry research to identify trends that could affect hotel.
Make it easy for customers to find out about hotel. Ensure website includes up-to-date guest information on hotel facilities and rates, travel and location with detailed information on meeting facilities for event organizers. Post hotel details on destination websites and online booking sites to increase reach to your target audience.
Benefits will include R2500 Travel Allowance - R1000 Cell Phone Allowance.
Qualifications: At least 5 years experience as a Marketing Manager for reputable hotel. Formal Hospitality or Marketing Qualification essential.
The candidate must have the following skills: Exceptional communication skills. Exceptional reporting skills. In depth knowledge of attracting local business. Able to work independently. Knowledge of Airline business.
· Reference: LS-70844-1911 · Salary: R15000-18000 · Country: South Africa · Province: Gauteng · Date Posted: 19 May 2015 · Employer type: Hotel
A dynamic specialist hospitality supplier in Woodmead is looking for a fast paced, young & vibrant sales consultant, whom is results and sales driven to join our team. Excellent communication and interpersonal skills are essential. Previous experience in the hospitality industry is a must have.
Must have requirements below:
Excellent sales skills and proven track record in sales
Previous working experience in hospitality establishment
Focused on attention to detail
Fluent in English and Afrikaans
Accuracy with quoting and invoicing clients.
Ability to deal with all types of people.
Computer Literate (Word, Excel, MS Outlook)
Fast, efficient, deadline driven, neat & alert.
· Reference: LS-70836-1804 · Salary: R10 000pm plus sales commission · Country: South Africa · Province: Gauteng · Date Posted: 18 May 2015 · Employer type: Retailer
Luxury brand with game lodges and boutique hotels, seeks experienced hospitality sales manager with experience in the luxury market, dealing with DMCs for renowned operations in Africa. MUST have minimum 4 years experience, representing quality and recognized brands in hotels or lodges. Fairly extensive travel expected. Applicants who do not have the above specific experience, will not be contacted or communicated with! No skype or telephonic interviews will be given and candidates must be able to attend an interview in person. Open to South African citizens only or non citizens who hold valid South African Permanent Residence
· Reference: LS-70766-1310 · Salary: R30 000 · Country: South Africa · Province: Gauteng · Date Posted: 13 May 2015 · Employer type: Leisure Company
Johannesburg - Culinary school requires a Branch Manager
Looking for an outgoing person with an energetic Personality, a person who is deadline driven and able to manage a team. Will be responsible for the General Management and excellent performance of the campuses in Jhb in terms of facilities, staff, sales , finances and debtors. Must have 3- 5 years experience in branch management activities of a small to medium size company. Degree or diploma specializing in Business Management/sales and Marketing/Hotel Management
· Reference: LS-70700-06 · Salary: R25 000 - R28 000 CTC · Country: South Africa · Province: Gauteng · Date Posted: 11 May 2015 · Employer type: Educational
Johannesburg - Culinary school requires a Sales Consultant for the Jhb campus
Looking for a young, energetic and deadline driven individual who can communicate well on all levels. i.e. with students and parents etc. Must have relevant tertiary qualification with an interest in education / training. Exposure to the culinary and hospitality industry will be an advantage. Must have an excellent command of the English language and must be fluent in Afrikaans. Own Car essential. Must have the ability to close sales and be deadline driven. Must be self motivated and work well under pressure. Must be compute literate. Ability to organize open days and other relevant marketing expos.
· Reference: LS-70700-32 · Salary: R15 000 - R16 000 ctc plus comm bi annually · Country: South Africa · Province: Gauteng · Date Posted: 11 May 2015 · Employer type: Educational
We are a 5* Corporate Hotel Group, currently recruiting for an experence Director of Sales who has a solid track record of working in a 5 star luxury mulitprperty business hotel environment in Africa. Overseeing all sales activities within the group nationally, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximize sales through the activities of the Sales Department and other employees. Manage, coordinate and control all functions of the Sales Executive across the Leisure, Corporate and Government Sectors.
Diploma or Degree and minimum 5 years in Hotel, Travel or Leisure Sales a minimum requirement. Must come with a strong, relevant and existing database. Applicants who do not have the above specific hotel, Leisure or Travel experience, will not be contacted or communicated with! Only candidates with a STABLE work record in recognised hotels in Africa will be considered.
· Reference: LS-70567-1611 · Salary: R45 000.00 dpending on experience and current package · Country: South Africa · Province: Gauteng · Date Posted: 16 Apr 2015 · Employer type: Hotel
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