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Limpopo - Luxury 5* lodge situated within Big 5 reserve seeks suitably qualified and experienced Assistant Lodge Manager to provide operational support to the General Manager. Duties include:
- Operational support in management, co-ordination and logistical management of the lodge
- Front Of House duties with main focus being on providing the optimal guest experience
- Reception duties: check in and out of guests, processing guest account, ensuring all FO processes are seamless and professional
- Deputise for Resident Manager when on leave
- Staff management, development and training, delegation of duties
- Co-ordination of operations of each department and ensuring ongoing communication to ensure that all departments work together effortlessly
Related lodge administration
Requirements as set out by our client include:-
- Grade 12 (matric)
- Tertiary qualification in Hospitality Management or similar by a reputable training institution
- Minimum of 3 years previous working experience in the Lodge industry with preference being given to candidate with previous management/ supervisor exposure within 5* lodges
- Computer literate on MS Office suite, Fidelio, Opera
- Unendorsed drivers licence
· Reference: LS-70601-2010 · Salary: R10 000 Live i · Country: South Africa · Province: Limpopo · Date Posted: 20 Apr 2015 · Employer type: Game Farm & Lodge
Highly experienced General Manager needed, with a proven managerial and leadership track record to take responsibility for the leadership of the hotel.
Requirements: Must have Grade 12 with a qualification in Hotel Management; In depth knowledge of each department required; Must have at least 5-8 years experience in management of large 4/5 Star Hotel / Game Lodges; Highly computer literate and familiar with hotel systems (Opera, Micros, Pilot etc); Proficiency in financial reports and stock controls; Thorough knowledge of staff management and labour legislation; Must be a team player with strong leadership and organisational skills; Must have an eye for detail
· Reference: LS-70589-2008 · Salary: Negotiable (Live-In) · Country: South Africa · Province: Limpopo · Date Posted: 20 Apr 2015 · Employer type: Game Farm & Lodge
Based in northern Botswana, The Lodge has an exciting opportunity for a Camp Management Couple. The Couple will be based at one camp which is an exclusive 8 bedded luxury photographic camp situated in the Linyanti region of Northern Botswana. It is the only establishment in Botswana with Relais & Chateaux membership. The camp has 25 staff members including a management team of 5.
Duties will include the following: The successful candidates will report to the Concession Managers and should be willing to work for extended periods in a remote environment. Assisting hospitality manager with guests during their stay from arrival to departure. Assisting in hosting of guests at meals. Managing and leading the Housekeeping and Guide team. Mentoring and training the housekeeping and Guide team. Liaising with and assisting the Maintenance team. All administration pertaining to guests. All administration pertaining to purchasing and logistics including orders, stocktaking and freight runs. All administration pertaining to staff including registers, staff welfare and staff discipline. Assisting Executive Chef with any matters arising in the kitchen department. Assisting with the management of the Dhow Suite when necessary. Training, mentoring and development of staff.
Benefits will include: 50% contribution to Bomaid medical aid scheme B (www.bomaid.co.bw) or equivalent value paid as a taxable allowance for a medical aid of the employee's choice. Work leave structure 3 months on, 27 days off. 10 front of house bed nights per annum (conditions apply). 14 back of house visitation nights per annum. Discretionary bonuses paid in December. All meals, accommodation and transport into and out of camp to or from Maun / Kasane. Gratuity of 1 day's salary per complete month payable on termination of contract or after 5 years of service.
The candidates must have the following qualifications: Tertiary qualification preferably a degree or diploma in Hospitality / Tourism or similar Essential for work permit application processes. Management experience in luxury camp environment. International experience an advantage. Valid Passports essential. Police Clearance an advantage.
The candidates must have the following skills: Strong administrative skills. Maintenance skills and experience an advantage. Experience and ability to train staff. Fully computer literate. Proficient in English, ability to communicate in foreign languages are an advantage. Enthusiasm, passion and energy. Minimum of 3 contactable references. Candidates need to be mature, well educated, well presented and well spoken. Candidates need to be responsible, able to work under pressure and unsupervised. Candidates need to be willing to work in remote areas for extended periods of time.
· Reference: LS-70564-1607 · Salary: Pula 30000- Pula 35000 As a couple · Country: Botswana · Province: · Date Posted: 16 Apr 2015 · Employer type: Game Farm & Lodge
A beautiful 5* Game Lodge situated in the Madikwe Game Reserve seeks a General Manager.
Duties will include the following: To assume full responsibility for the daily operations of the Lodge, ensuring fiscal discipine, five star guest experience and effective management of the Team. Full job description is available on request. Previous experience within same position within similar property essential.
Benefits will include Accommodation, Medical Aid and Provident Fund.
Qualifications: Grade 12 (Matric) Essential. Relevant Degree/Diploma/Qualification in Management/Finance/Tourism/Hospitality Advantageous. Must have held a Hospitality/Game Lodge General Management position previously within an upmarket property.
The candidate must have the following skills: Able and willing to relocate and reside on the property in the Madikwe Reserve. At least 5 years experience within a similar role. Poven track record of having made targets. Valid Drivers Licence and own reliable transport. MS Office Suite Computer Litereacy.
· Reference: LS-70562-1501 · Salary: Negotiable · Country: South Africa · Province: North West Province · Date Posted: 15 Apr 2015 · Employer type: Game Farm & Lodge
An upmarket Game Reserve situated in the Western Cape seeks a General Manager.
Duties will include the following: The combined role of the General Manager on the Reserve is to manage all the business entities on the Reserve. These include the Lodges and the Rental Pool. This role also includes advising on any business or staff personnel matters pertaining to the Game Reserve. These decisions and this role, often impact on the Lodge or Rental Pool functioning and are critical for transparent management on the Reserve. The Lodges and Game Reserve are envisaged to be run parallel to each other with similar policies applying. The Reserve Manager and Wildlife Manager report to the Owners/ Directors and not to the General Manager.
Prepare and Manage Hotel Budgets and Profit forecasts
Prepare and Manage Capex Requirements and manage in line with Budget constraints and Cash flow
Analyse financial statements and provide commentary and prepare statistics for reporting, daily, weekly montly.
Oversee and manage all audit requirements
Manage staff compliment and salaries and measure productivity to financial expense
Implement and assist with Policies and procedures
Manage Social responsibility and Company CSI profile locally
Manage BEE compliance - currently outstanding but in motion to change
Staffing and HR
Manage Staff recruitment and selection for all departments
Implement Job descriptions and training to these requirements for all departments through the HOD
Implement and advise on training programs internally and from outsourced training providers
Implement Employment Equity plans and ensure correct and effective succession planning is in place
Mentor, Appraise and motivate all staff
Implement and manage all HR policies and procedures
Liaise with Department of labour on Local Best practice based on BCEA
Manage and distribute all internal communications - Memorandums, Vacancies, important notices or changes to Business focus
Ensure staff is professional, well groomed and productive
Sales and Marketing
Assist with Sales and Marketing strategies including rate strategies and revenue yield management
Assist with Product training and marketing site visits to Trade partners and Operators
Assist with local competitor SWOT analysis monthly and annually
Implementing correct action plans and monitoring performance in all departments
Implement and adapt best practice policies for departments including daily checking of departments and productivity
Forecasting and occupancy checks to operation needs - ordering, purchasing and planning
Oversee and manage Repairs and Maintenance - in house and outside contracting
Ensure Daily communication and meetings for all departments in place and flow of information is accurate
Assist with Daily guest experience delivery - provide input on setups and hosting of Functions, Meals and other services on and off site (Lodge) or on the Reserve
Managing Guest satisfaction and feedback and meeting set standards, correcting deviations in standards
Handling all complaints and negative feedback
Maintaining a professional but personal contact with guests
Communicate all Monthly financials to Auditors to be presented to Home Owners
Correspond with all Home Owners on any changes or updates to Rental Pool structure
Member of the Management Committee of the Rental Pool along with Owners, and 2 Directors on who represent as Home Owners - meets annually
Implement and maintain reporting standards including deadlines, formats, data collation
Setup reporting structure and monthly financial data reporting to be sent to Auditors (Mazaars)
Weekly forecasting to Committee on Rental Pool figures and relate to budget
Set and implement standards for Home Owners in Rental Pool and advise new Rental pool owners on standards
Assist with implementing new Homes in the Rental Pool - from build to renting
Communicating Rental Pool involvement to each individual owner in regards to inventories and maintenance for each unit - Owner specific
Sit with Rental Pool Owners when on site, and run through any concerns, problems or changes
Home Owner Association - non committee member
Attend HOA committee meetings quarterly in capacity as Hospitality manager
Attend HOA meetings on ad hoc basis as required by Committee outside of quarterly meetings
Home Owner correspondence
Assist with written and verbal communication to Home Owners on Reserve and Lodge services updates
Home Owner activities - rates and operations
Update and draft all activities and rates for Home Owners
Budgeting for activities and rates for all services offered to Home Owners
Manage Rental Pool and other Home Owners maintenance and general house upkeep through Housekeeping and the Reserve Villa maintenance team
Prioritise and Manage with Reserve Villa maintenance team on major projects for all Home Owners, in particular the Rental Pool houses
Assist with planning and implementation for SLA (Service Level Agreement) for Home Owner Association from a Reserve perspective - utility management, services and amenities etc. etc.
Assist with new Owner sales and introduction to the Reserve, Rental Pool and Home Owners Association
Assist with hosting potential new owners on the Reserve
Showing plots, stands and potential buyers and build options for the Reserve
Home Owner focus weekends
Plan, implement and host all Home Owner focus weekends (usually 1 to 2 each year)
Plan and implement all PRIVATE service requirements for Home Owners at Lehele or in their Villas
Functions, Cocktail parties, Celebrations or general services required from a catering or hospitality focus
Advise and assist Home Owners outside of the pool on products, suppliers, services and other requirements that fall outside of the day to day Lodge Services to the Owners (Eg. Linen suppliers, OE etc.)
Ad hoc assisting with all Home Owner queries, concerns and in general act as Guest Liaison for Home Owners.
Qualifications: Relevant Hospitality Business Management Diploma.
The candidate must have the following skills: Must be experienced in General Game Lodge / Game Reserve Management.
· Reference: LS-70560-1501 · Salary: R40000 CTC · Country: South Africa · Province: Western Cape · Date Posted: 15 Apr 2015 · Employer type: Game Farm & Lodge
Group of tented camps situated in the North east section of the Okavango Delta looking for permanent and relief managers. Incumbents should have previous experience Managing a lodge in the Delta.
Applicants must have a valid Botswana work permit. Manager will be expected to assist with general maintenance, as well as logistical and operational planning between the lodges.
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