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This Island is one of this well established Holding Companies flagship properties in East Africa. Situated off the coast of Zanzibar. The Island is the ultimate barefoot luxury lodge experience. The ideal individual or couple for the position, will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore they would be strong in working in a multi-cultural environment, and enjoy staff motivation and development. As it is an island, a good knowledge of maintenance is important. Conservation and sustainable development are a core element to the Island and the ethos of the business. The ideal candidate/s would have a passion and interest in this area of work. The ideal candidate(s) must also be a very strong verbal and written communicator. As this is a flagship property, maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital. A worldly individual/couple with experience from other island/coastal destinations would be ideal.
KEY OUTPUTS: Island Management - Overall management for the island, including operations, conservation, R&M, kitchen, financial. Direct line management responsibility for the senior management team and indirectly for a team of 60 staff located on the island (and possibly Stone Town). Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs. Human resource management and staff development. Infrastructure - development and maintenance of all infrastructure (bandas, water, electricity desalination plant, boats, etc. ). IT - maintenance IT on the island. Security - island security, emergency response and fire control. Healthcare - reviewing healthcare facilities and evacuation arrangements. Environmental health - waste, sanitation, mosquito and pest control. Logistics and procurement - mainland and island based activities. Third party contractors - control of building contractors and professional advisers. Government - liaison with local, regional and national Government and relevant stakeholders in conjunction with the Government Relations Manager. Compliance with local licensing, permits etc. Conservation - management of the Community and Conservation Officer in conservation and community projects and partnerships arrangements, including iconic projects such as the green turtle conservation and Ader's duiker population. Water sports - direct line management and support for diving and water sports team to ensure that the guest activity experience is maintained and improved upon. Sustainability - responsible for ensuring sustainability targets are met and improved upon year on year. Risk Assessment - ensure lodge is risk assessment compliant. Safari shop - manage the safari shop manager in conjunction with the regional trainer and group safari shop management team. Lodge Marketing - management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the Group team are distributed and that the island maintains a strong presence in internal comms (Group Mag, etc. ). Hospitality - Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the island - this includes guest delights, accommodation, food, staff, activities. Building relationships with new and repeat guests. Maintaining and reinforcing an environment where the Golden Thread and Brand Standards are continuously met and visible throughout the daily functioning of the property. Ensure lodge to do lists are actioned and completed (within budget). Stone Town Office - Direct line management for Zanzibar Office Manager. Oversight of ground handling operations. Ensure Zanzibar ground handling guest experience is in line with brand standards. Maximise efficiencies in procurement. KNOWLEDGE REQUIRED: At least 3 years Management Experience in a 5-star boutique operation. Hospitality and Service Training Experience. Prior water sports and diving experience a plus.
Relevant Hospitality/Conservation/Tourism Qualifications are a strong advantage.
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience. Passionate about sustainable tourism and conservation. Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills. Unrelenting attention to detail and high standards. Structured manager with experience of leading diverse teams. Practical with some experience of island and boat maintenance. Open minded and able to think outside of the box. The ability to motivate and inspire yourself and others. Excellent interpersonal skills and communication. Competent financial and IT skills. Fluent in English essential. Other European languages and Kiswahili are beneficial.
Accommodation. (Regret No Children or Pets can be accommodated). Accommodation suitable for a couple or single candidate only. USD1, 000 for travel and the same for medical. We also contribute 10% of gross towards Zanzibar Social Security Fund, the staff member contributes 5% of their salaries. When expats leave they can withdraw that amount, however it is transferred into TSHS.
· Reference: LS-73323-0302 · Salary: US $ 3 500 - US $ 5 000 · Country: Tanzania · Province: · Date Posted: 03 May 2016 · Employer type: Beach/Island Resort
A fantastic opportunity has become available for a Camp General Manager who will be responsible for the day to day general management of the lodge in conjunction with the lodge departmental managers including guest activities, hosting, housekeeping, catering, curio shop, stock takes, banking, accounts, administration, maintenance, staff management and different Government Departmental Officials.
As a Camp General Manager you will be responsible for the following:
Driving the hospitality and safari offering so as to exceed guest expectations.
Managing all operations of the camp, including staff management.
Ensuring the maintenance and on-going development of the Environmental Management Plan within the set framework.
Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
Drive employee development through Company approved initiatives.
A National Diploma in Tourism Management or equivalent. A minimum of 6 years' experience within the hospitality industry. Experience in handling international guests and seasoned travellers will give an added advantage. Lodge Management background and knowledge of the Safari lodge business is preferable.
Computer skills (MS Office suite). Outstanding communication skills. Service excellence (Desire to enhance Guest Experience). Integrity. Problem solving. Empathy. Organisational Skills.
Have daily contact with all departments on a daily basis to ensure smooth running of the Property
To carry out regular checks and walkabouts around the Lodge to ensure all is in order
Carry out lodge orientation for new arrivals
Maintain stock/inventory and order as required
Ensure SOP's are being maintained to the highest level
Oversee planned bush functions
Review guest feedback forms and
Attend to staffing issues and hold regular meetings with the team
Implement Disciplinary Procedures
Maintain a high level of hygiene in line with statutory requirements
Complete monthly Reports ie. Health & Safety, HOD Monthly Report
Preferably 3 years experience in managing 3 Star Establishments Hotel Management Qualification (or similar qualification) Computer Knowledge ie. Microsoft Office and Protel An understanding of budget control Experience in managing a team effectively English speaking, fluent in written and spoken English Driver's License essential
A passion for people and the guest experience Experience of stock taking, stock control and inventory Excellent organizational skills Excellent communicator Hands on approach Willing to work long, flexible hours Anticipating guests needs and facilitating the small touches that enhance the guest experience Excellent social and interpersonal skills, able to interact with guests and behave appropriately Highly sociable and confident when meeting new people and able to entertain / host Sense of ownership and pride for the guest experience Sensitive to cultural issues/ patient with colleagues Ability to motivate people Attention to detail Flexible attitude and willing to take on tasks as necessary Realistic expectations of bush life Well groomed and a good sense of personal hygiene
· Reference: LS-73286-2811 · Salary: R20 000 - R25 000 Neg · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 28 Apr 2016 · Employer type: Hotel
With 95 self-catered apartments complete with fully-fitted kitchens, appliances and furnishings, the Hotel situated in Durban North will appeal to both corporate and leisure guests looking for a home-away-from-home. There are various options to choose from: studio suites, along with one, two, three and four bedroom apartment suites. The design of the hotel is chic and elegant offering the latest technology in all rooms including WiFI, LED Televisions, DVD players and iPod players. All apartments have ducted air-conditioning and power is guaranteed by a stand-by generator. The four-star Cosmopolitan Restaurant on the ground floor serves meals all day and a Vida-e kiosk will ensure that guests have superior coffee available to them throughout the day. The award-winning Aqua Spa offers a variety of treatments to pamper and spoil guests. The spa has 3 couple rooms, 2 single rooms, a pedi lounge, nail bar, relaxation area, Rasul Chamber and Jacuzzi. Guests will also have access to an indoor swimming pool and fully-fitted gym.
General Management of this Full Service Hotel situated in Umhlanga. General GM Duties will apply. Previous experience within same position within similar type of Hotel essential.
Relevant Hospitality Management Diploma is essential.
Trained and experienced within Upmarket Hotel. Must have held a GM role previously within a similar styled Hotel. This is an Employment Equity position. Only Black, Indian and Coloured Candidates will be considered for this role.
· Reference: LS-73257-2212 · Salary: R45 000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 22 Apr 2016 · Employer type: Hotel
5 Star Lodge in Addo area require a couple who are committed to his/ her trades, have 5 star bush experience.
GM should have 2/3 years experience in similar position.
The partner should either be a qualified Spa Therapist or an experienced Duty Manager
The Lodge is a small but intensive property.
Live in and to start asap.
The candidates must be strong in interpersonal skills, be operationally strong on the ground and be able to motivate the team. Have a experience in dealing with the pressures of a busy lodge and the dynamics which come with the work.
Solid team players.
Please attach recent head and shoulder photos with your comprehensive CV's. Present contactable references are vital.
· Reference: LS-73254-2210 · Salary: Excellent package can be negotiated · Country: South Africa · Province: Eastern Cape · Date Posted: 22 Apr 2016 · Employer type: Game Farm & Lodge
5 Star Lodge in Addo area looking for a General Manager who is committed to his / her trade, has 5 star bush experience and has been a GM for at least 2/3 years.
The Lodge is a small but intensive property.
Live in and to start asap.
The candidate must be strong in interpersonal skills, be operationally strong on the ground and be able to motivate the team. Have a experience in dealing with the pressures of a busy lodge and the dynamics which come with the work.
Solid team player.
Present contactable references are vital
Please send comprehensive CV together with a recent head and shoulders photo of yourself.
· Reference: LS-73253-2210 · Salary: R25 000 - R29 000 Line in · Country: South Africa · Province: Eastern Cape · Date Posted: 22 Apr 2016 · Employer type: Game Farm & Lodge
On site 24 hour management of 12 room luxury safari lodge. Overseeing all 35 staff including; food and beverage supervisor, 3 Cooks, 2 Kitchen Helpers, 2 bar men, 1 Storekeeper, 6 Housekeeping staff, 4 Dining Rooms staff, 5 Porters/ Security/ Gardeners/ Guides, 1 Gardener, 2 Staff Cooks, 4 horse guides, 2 horse helpers
Daily running of lodge includes:
Administration Accounts and stock control measures Overseeing House-keeping staff and room checks Guest relations Maintenance of all buildings, equipment and swimming pool Up keep of grounds Running the gift shop
Management of Restaurant and Bar:
Overseeing of purchasing and improving stock controls with daily food requisitions Overseeing of food orders Shopping once a week in nearest town with driver Menu planning although this is mostly done by chefs Food cost analysis and regulation Ensuring high quality food Food presentation Customer service Wine service/selection Monthly management reports Preparing accounts for the accountant
Greeting new guests (staff can also do this), customer care, dining with guests when appropriate, hosting and organising special events. This is a very important part of the manager's job.
Training and Managing staff Motivating and evaluating Co-ordinating different staff and time tabling their daily schedule Paying staff Introducing Disciplinary measures when necessary Recruitment of new staff (if and when necessary)
Onsite inspection of the properties both structural and operational Maintaining high quality of customer care/service Quality control of food/ daily feedback to kitchen
Horse Back Safaris
Organising horseback safaris in coordination with the guides.
Overseeing Mihingo Conservation Foundation (MCF):
Mihingo Leopard and Hyena Conservation Project (compensation of livestock killed by predator) Mihingo School Support Mihingo Marathon (Charity run once a year to generate income for MCF).
Excellent English spoken and written
Good communication and management skills.
· Reference: LS-73242-2112 · Salary: $1,000 - $1,500 per person per month minus tax dep on exp · Country: Uganda · Province: · Date Posted: 21 Apr 2016 · Employer type: Hotel
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