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Description: Key Performance areas: Ensure Growth in Turnover & Positive Cash flow. Implement adequate controls within the framework and requirements of our policies and procedures. Implement adequate controls in an attempt to elevate the hotel to the next star rating. Ensure that turnover growth exceeds inflation. Partake in marketing communication and initiatives and involve marketing in the areas related. Ensure positive balances of your hotel bank accounts. Develop a unit specific project plan on refurbishments, operational equipment replacement programs and general improvements. Ensure that all projects have a proper plan with costing, artist impression / drawing and timelines attached. Ensure all financial regulations and standards are adhered to, including Auditors Reports and internal policies and procedures. Source new and/or direct suppliers. Promote personal support of employees by being fully involved and visible in operations. Ensure senior management is visible and on the floors at all busy times. Ensure that hotel is optimally staffed at all times as per the agreed organogram. Conduct performance appraisals as prescribed. Disciplinary Procedures & Industrial Relations. Adhere to the company's disciplinary and grievance procedure according to the company Code of Conduct and ensure documentation. Ensure all Staff are utilized in the best manner. Staff rosters must be clearly visible and controlled and issued on a weekly basis. Employee Relationship Management. Ensure that all staff attends training courses as per the head office training schedule. Provide feedback on Worker's Council meetings every month - minute for feedback to IR Officer. Ensure that all relevant personnel records e.g. leave applications, contracts, disciplinary documentation and payroll documentation are forwarded to the HR Administrator and Payroll Administrator at Head Office on a daily/weekly basis. Manage the admin for Payrol.
Skills/Requirements: Requirements: The successful incumbent will have a formal Hospitality Management qualification and a minimum of at least 5 years experience in a general management role with 4 or 5 star, reputable establishments. Exceptional skills in organising, time management, and communication. Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Ability to speak effectively in English before groups such as customers or employees. Strong business sense. Guest Focused, Target driven & resilient, Self-motivated, Strong managerial, communication & negotiation skills.
· Reference: LS-71528-2908 · Salary: On Application, Dep on Experience. · Country: South Africa · Province: Gauteng · Date Posted: 29 Aug 2015 · Employer type: Hotel
Busy game lodge in the Greater Kruger area is looking for a professional assistant manager or manageress. Candidates must have at least 1 year previous working experience in lodge management. Formally qualified candidates will be given preference. Must be a reliable, honest, loyal, hands-on and hard working all-rounder. Interacting well with guests and staff alike is essential. Ability to work under pressure. The candidate must be a people´s person and pay attention to detail. No heavy drinkers or smokers !
The candidate will be responsible for the daily management of the lodge.
- Must have Grade 12 (a formal hospitality degree/diploma is an advantage)
- Minimum of 1 year experience in a similar position with a passion for the industry
- Must be a team player with organizational skills
- Great people skills - hosting and interaction with both local and international guests.
- Check-in and check-out of guests - Regular stock control of all the departments (daily bar stock is essential !)
- Front of House, Housekeeping and Food and Beverage experience are an advantage
- Cost sensitive food and beverage orders
- Supervising preparation, presentation and serving of meals
- Supervising rooms & laundry and managing housekeeping stock
- Supervising the cleaning of the chalets and public areas (garden, pool, boma, dining room, lounge, toilets etc.) - Training of staff & control of their work performance
-- Ability to conduct game walks and game drives (no Big 5) would be preferable but not a must. FGSA level 1 & PDP are a big advantage
- For male applicants maintenance skills are a big advantage
- Female applicants: supervising reservations and handling reservations & enquiries when the secretary is off. Previous experience in formal hotel systems would be an advantage (Panstrat, Opera, Fidelio etc.)
- Fully computer literate
- Must be hands-on and be able to work under pressure,
· Reference: LS-71520-2702 · Salary: negotiable, live in with meals · Country: South Africa · Province: Limpopo · Date Posted: 27 Aug 2015 · Employer type: Game Farm & Lodge
QC22511- A Spectacular Game Lodge Situated in the Hluhluwe area of Kwa-Zulu Natal
Meet every guest and ensure they know who is looking after them. Ensuring all organizational requirements are planned for and executed on a daily basis. Ensure brand standards are always maintained in all areas that make up the guest experience. Represent the brand in appearance and behaviour. Create an environment where the company culture is fostered. Innovate new ideas and ways to edge the brand and improve. Ensure that the culture of rewarding and recognizing of staff is followed through all levels of the lodge. Ensure that training & development of staff is coordinated. Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving resources. Relieve for the General Manager when on leave. Hosting alternative nights. Taking the lead on groups.
At least 3 years relevant experience in a 5 star operation.
Some managerial experience.
Valid unendorsed SA driver’s license essential.
Experience in the service industry especially in dealing with guests and staff.
Previous front of house, managerial experience.
This candidate needs to have the following skills:
MS office knowledge.
Communication skills - with guests and fellow staff members.
Lateral thinking ability.
Professional, courteous, hospitable to guests.
Must be able to cope under pressure to meet guest’s needs.
Honest, have good integrity, proactive and driven person who has career ambitions.
Good interpersonal skills.
Passion for guest delight.
Benefits will include: Live In
· Reference: LS-71476-2009 · Salary: R18000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 20 Aug 2015 · Employer type: Game Farm & Lodge
AA22509- A stunning busy resort situated in the Drakensburg.
Each Banqueting/F&B Duty Manager is assigned a Conference based on the person's skills and experience. The manager is then responsible for that conference in it's entirety from Inception to completion. Candidate will manage a team of 50 to 60 bar and waitron staff and ensure the smooth running of the conference and handle any issues that arise along the way. When the conference is finished another conference manager is allocated the next group and then your role would be Duty Manager to oversee Restaurant and duty management shifts within the Hotel. Previous Banqueting experience is required to fill this role effectively.
Relevant Hospitality Qualification is a strong advantage but not essential if experienced in the field (minimum 4-5 Years).
This candidate needs to have the following skills: 3-5 Years of experience gained within a Banqueting Management / Supervisory role. Ability to lead a team of 50-60 staff when required. Strong Banqueting/Conferencing knowledge and experience. Able to communicate well with Guests and Staff and get the best out of the team to ensure the conference is a success.
Benefits Include: Accommodation on the property (Charged for at a very low rental and nominal fee) + Full 3 meals per day and Laundry Service.
· Reference: LS-71469-1911 · Salary: R10000-R12000 Negotiable · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 19 Aug 2015 · Employer type: Beach/Island Resort
5* Lodge at a world famous Game Reserve close to St. Lucia is looking for an experienced Lodge Manager. The ideal candidate would have 5* experience managing an intimate luxury property.Must be very guest orientated, must have strong leadership and mentor qualities, must be passionate about the industry and work well in a team.
Matric and hotel school qualification
Must have at least 5 years experience in a management role in a similar property
Must be fully computer literate
Single and willing to live in
Please send a picture of yourself along with 2 contactable references.
· Reference: LS-71468-1911 · Salary: R18K CTC + Live in · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 19 Aug 2015 · Employer type: Game Farm & Lodge
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