"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
"I visit lodgestaff.com at least once a week, it’s a great service you offer & I always find something to read or follow up on, keep up the good work." Shane Tintinger, TsAfrika Catering Solutions
An International Volunteering Organisation specialising in Community Development and Conservation Projects seeks a Research Assistant to join their team. Duties include (but are not limited to) the detailed monitoring of predators (lion, leopard, cheetah, hyena); herbivore sex/age ratio and its effect on predator movement; elephant impact vegetation surveys to monitor impact on sensitive areas of the reserve; community projects that teach the importance of conservation. Other activities and ecological studies can also include darting/fitting radio collars to predators or invasive vegetation species eradication. The successful incumbent will accompany all volunteers on the reserve, collect data and will be involved in the Research Initiatives (off-site studies or mini-projects that may focus on different biota if believed to be relevant in the conservation context of the region). He/ She will be involved in maintenance related projects and assist in other ad hoc requirements around the camp.
What you need to apply for this position:
Grade 12, A Conservation related degree of qualification; FGASA 1, minimum of 2 years previous Guiding experience within Big 5 Rserves; First Aid Level 1, PrDP, 4x4 Driving Experience; Unendorsed Drivers Licence. You will be required to consent to a Criminal Background Check as part of the recruitment procedure. Previous experience and knowledge of Diesel Mechanics HIGHLY BENEFICIAL.
· Reference: LS-76699-2012 · Salary: Negotiable Live in · Country: South Africa · Province: Limpopo · Date Posted: 20 Jul 2017 · Employer type: Educational
To effectively manage and co-ordinate all aspects of the game viewing experience in line with our agreed standards. To operate in accordance with company policy and objectives whilst maximising the guest experience and at the same time ensuring budgets are met. To be working closely with the General Manager to effectively conserve the fauna and flora on the property with a high regard for ecological values.
Management of the team:
To manage the Field team consisting of Field Guides in line with our people Policy
Responsible for the performance and motivation of the team through day-to-day feedback and carrying out regular performance and development reviews in line with the P&D review schedule
Where applicable, implement the disciplinary and grievance procedures in a fair and consistent manner and in consultation with the General Managers.
Ensure that allocations and time off are demonstrably fair and equitable
To liaise with management on welfare and performance matters for the team.
Responsible for the training and development of the team to ensure effective job performance and delivery of standards of service and product.
Ensure daily contact with the entire team
Ensure rangers are kept busy when not driving, and not sitting at home. When a ranger is not driving it does not mean that it's a day off.
To ensure the highest level of personal presentation at all times i. e. Uniforms etc in order to proudly ascertain that the team maintains the same level of personal presentation
Ensure Uniform for the team is regularly replaced as necessary in line with budget and obtain approval from General Managers on any changes to specification of uniform to ensure quality and consistency of product
Maintenance of Vehicles
Ensure that the Game Viewers are well maintained, that the fabric of the vehicles are of the highest standard and that day to day checks and regular services are carried out to achieve this.
To ensure that the company Policy and Procedure is strictly adhered to with regard to vehicles and authorised Drivers.
Carry out regular checks on all Game Drive Vehicles, ensuring that the highest standard is maintained.
Ensure records are kept to allow for follow up of vehicle services/maintenance
Refer any major issues to the General Managers.
Carry out regular checks on Log books to ensure they're kept up-to-date and filled in according to policy
To ensure that all members of the field team are up-to-date with Licenses and PDP's, always ensuring that the company is never at risk of disobeying the law.
Vehicle Viewing Aids/Equipment/Facilities
Ensure that the equipment and vehicle viewing aids (first aid kits, cooler boxes, books, binoculars, blankets, ponchos, spotlights etc. ) and facilities provided for our guests are in line with our standards.
Carry out inventory counts of all equipment according to the schedule.
Ensure that all items are used and stored effectively to prevent damage, breakage or loss.
Order items to maintain par stocks with regard for Stores procedures, delivery timescales and budget.
Liaise with General Manager on any changes to specification of equipment to ensure quality and consistency of product.
Where inventory counts or ordering are delegated, the Head Field Guide must oversee and countersign.
To ensure all accidents are reported and incident reports compiled and insurance claims are processed where applicable according to company policy
Effective communication at all levels within the team and with other departments including support departments (e. g. maintenance/workshops etc. )
Follow the meeting schedule and prepare contributions to ensure that all relevant matters are addressed. (includes attending HOD meetings)
Hold team meetings and one-to-one's with your team on a regular basis - to include trackers.
Ensure that information given at meetings is cascaded to your team members as appropriate.
Ensure that when taking decisions, all relevant parties are advised in a timely manner to allow for planning and scheduling.
Communicate relevant issues to the General Manager in a timely manner.
Ensure that a member of the Rangers represents the department at SCC meetings
Ensure that memos posted are shared with your team
To be on stand-by or arrange a stand-by to always be contactable by radio/mobile phone to assist with arrivals, departures, daily errands and emergencies, in particular fire and animal related issues
To compile a month end report for the General Manager by the 5th of each month
To ensure a detailed handover is compiled for your assistant and ensure the department is handed over sufficiently prior to going on leave, ensuring there is sufficient time for handover both prior to and upon return from leave
To work closely with other Head Field Guides in the SSGR to ensure a harmonious atmosphere out in the field
Guest Game Viewing Experience & Standards
Ensure the guest experience meets our standards and the guests expectations are met and exceeded where possible through an exceptional Game Viewing delivery
To co-ordinate and oversee all decisions relating to day-to-day delivery of the guest game viewing experience.
To ensure all field guides meet and greet guests on arrival and departure.
Maintain the game drive standards and procedures as documented and ensure consistency throughout the team to curb service delivery discrepancies
To adhere to SSGR standard operating procedures and make sure all Silvan rangers are aware of the SOP's. Silvan must lead by example.
Maintain radio communication procedures in line with policy and ensure consistency throughout the team to curb discrepancies
To hold regular reviews in conjunction with General Manager to ensure highest standards are maintained, and appropriate changes are agreed, documented and training given as necessary.
Join drives where appropriate to maintain standards with regard to Radio use, ‘big fiving', drink stop location and set-up, etc.
To manage guest expectations and requests (and help the team to manage this) in line with our ability to provide the best possible experience.
To actively seek guest feedback whilst guests are in camp and to respond in an appropriate manner.
To investigate and resolve any guest complaints where appropriate and consult with the General Managers where necessary, always bringing guest unhappiness to the GM's attention
To review guest feedback forms and take action where appropriate, sharing positive and constructive feedback with the team.
To ensure the complete Silvan Experience is offered to guests including walks and promoting other activities such as spa and gift shop.
To plan effective allocations to facilitate guest needs according to nationality, family size, special requests and general guest requirements to the best of your ability.
To be available to host or dine with guests when invited or required; to ensure the guides team comply to this as well
To communicate relevant guest issues to the Lodge team or General Manager as appropriate
Animal safety procedures/Security/ Health & Safety
Ensure the security and health & safety of our guests, staff and other visitors by following all company procedures. To ensure guest and staff safety with regard to Animals and support team members to ensure guest compliance.
Carry out regular checks and review safety aspects of the field guide's role with regard to hazards or dangerous practices; action and report any concerns to the General Manager without delay
Ensure all First Aid Kits and fire fighting equipment allocated to your team are kept stocked and checked on a regular basis according to Policy, ensuring that health & safety check-lists are completed as per procedure
Compile action plans and carry out tasks as appropriate based on debriefs from RISK assessment company and six-monthly statutory audits.
Ensure all guests are fully briefed on animal safety as part of pre-drive and pre-walk briefings and support team members to ensure guest compliance.
Take immediate action on any issue that impacts on such matters that may result in serious injury and communicate issues and actions to General Manager
Ensure company procedures relating to game drive/walk procedures/security/ health & safety are followed and immediately report any discrepancies.
To fully participate and fulfil obligations as a member of the Health & Safety committee
To form part of the new staff induction process, ensuring all new starters are briefed on animal safety
Training, Qualifications and Legal Implications
Ensure the conservation team fulfils all legal and statutory requirements in terms of being field guides and maintain a legally qualified team of guides & trackers.
Ensure entire team is compliant to the following qualifications:
Drivers Licenses incl. PDP
First Aid Training
Ensure the team is continually kept up-to-date by ensuring monthly Game Drive/Walk evaluations - records must be kept of this as in-house-training
Ensure continuous skills development within the team by arranging regular astrology training, first aid/emergency training, snake/reptile talks, scorpion training etc
Ensure the Silvan Property is ecologically sound at all times by managing growth of alien species and ensuring roads, clearings and fire-breaks are maintained to the highest standard.
To work with the team to ensure all roads on the property are maintained to the highest standard by allocating bush work during quiet times, alternatively arranging casual workers in when own team is not available due to occupancy/operational requirements.
To assist with problem animals in and around Lodges or staff villages
To ensure Silvan Property is free of litter and arrange regular clean-ups/rubbish runs
To ensure areas damaged by vehicles during rainy season are rehabilitated
Implement systems to control all costs in line with budget
Implement and maintain systems to control costs such as viewing aid replacements, cool boxes, and uniforms and support Managers in Purchasing and Procurement to control beverage cost where applicable to your department.
Takes steps to minimise wastage and ensure that usage is appropriate.
To review cost centres and take a proactive approach to control.
Sales & Profitability
Maximise sales and profitability wherever possible, whilst maintaining standards
To take action as appropriate to protect profitability in line with procedures and without decreasing standards.
To actively sell additional guest experiences e. g. Spa, gift shop, community trips etc.
To effectively plan ahead to ensure the smooth running of the Conservation/Game Viewing department and allow sufficient time for support departments to schedule effectively.
Review day sheets on the day prior and identify issues that require planning and action
Ensure that allocations are done in a fair and consistent manner, making sure that the number of guest never exceeds 6 on a vehicle.
Review guests' special requests sheets on a weekly basis for the following two weeks and work with the team to plan special events (e. g. weddings, bush dinners etc. ), notify relevant departments in support of their effective planning.
To diarize deadlines and the actions needed on a daily basis to meet them.
To maintain total confidentiality as to the identity of guests staying at the lodge. Breaches of this nature will be treated most seriously under the disciplinary code.
A Mentally Mature individual, Not Age related at all.
Well versed in working with people and with Guests and the concept of Mentoring and creating legacy within a strongly bonded fraternity.
Minimum of FGASA level 2, With Trails, DEAT, etc.
Previous roles of being HEAD Guide vital within a five star environment.
Strong Leadership skills, without the need to Micromanage.
Minimum of 5 years in similar Role advantageous.
· Reference: LS-76698-2011 · Salary: Dep on exp. · Country: South Africa · Province: Mpumalanga · Date Posted: 20 Jul 2017 · Employer type: Game Farm & Lodge
Description: My client a Five Star Game Lodge situated in the Greater Kruger is looking for a Junior Field Guide to join their team. A wonderful opportunity to be a part of a Dynamic young vibrant team.
You must be a self-motivated person and willing to motivate other team members.
You will need to work well with trackers and other members of the lodge.
Skills/Requirements: Min Requirements:
2-3 years' experience in a similar role
FGASA Level 1 & registered for Level 2 (if they do not have the qualification already)
6 weeks on / 2 weeks off
To start August 2017
Salary - R 5000 -R 6000. 00 per month (accommodation included).
· Reference: LS-76652-1401 · Salary: R5 000 - R6 000 Live In · Country: South Africa · Province: Limpopo · Date Posted: 14 Jul 2017 · Employer type: Game Farm & Lodge
Upmarket 5* lodge situated within private reserve seeks suitably qualified and experienced Head Ranger to join their management team Duties include: Ranger/ Guest allocations, management of Hosting roster, management of leave cycle; Management of all fuel for department as well as related details pertaining to fleet servicing; Stock management for the department: related equipment, fuel, radios etc. ; HR Management of all guides and trackers; Ensuring legal compliance for all guides pertaining to guiding requirements in SA
Departmental management and training; Performing Guided game drives/ Guided Trails ; Hosting of guests at times (as needed). Related departmental administration applicable.
What you need to apply for this position:
Grade 12, Formal qualification in Nature Conservation etc. PREFERRED. Minimum of FGASA 2, Trails Guide qualifications ESSENTIAL, ARH, Theta Assessed, DEAT registered, First Aid Competent, Unendorsed drivers licence and PDP. Must be computer literate on MS office suite. Must computer literate on MS Office suite.
· Reference: LS-76650-1412 · Salary: R13 500 Live in · Country: South Africa · Province: Limpopo · Date Posted: 14 Jul 2017 · Employer type: Game Farm & Lodge
The Field Guides role, together with his tracker, is to take guests on game drives and host them for their entire stay. This role also requires some co-ordination of the guests stay, ensuring that from arrival to departure they experience an original and memorable time in the African Bush. This will include game drives, walks, observatory evenings etc. The Field Guide plays a vital role in ensuring the safety of the guests at all times. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the Lodge.
Skills/Requirements: Mandatory Requirements
Valid PrDP License and Driver's License
Valid First Aid Level 1
South African Citizen
Qualifications / Experience
South African Citizen
3 to 5 years experience guiding in 5 Star Establishments
General knowledge of legal implications of being a Field Guide
FGASA Level 3 preferred and no less than FGASA Level 2
Rifle Handling POSLEC/Advanced according to current legislation
Trails Guide Qualification
Astronomy knowledge would be an advantage
Off-road driving in 4x4 vehicles
Behaviours / Skills
A passion for nature, animals, conservation and the environment
A passion for people and creating a holistic experience, imparting knowledge about the bush
Basic Computer Knowledge
General vehicle maintenance knowledge
Basic knowledge of people management (managing Tracker)
Good command of the English language, written and spoken
Vigour, able to cope under pressure
Excellent organizational and planning skills
Hands on approach
Anticipating guests needs and facilitating the small touches that enhance the guest experience
Sensitive to cultural issues/ patient with colleagues
Excellent social and interpersonal skills
Sense of ownership and pride for the guest experience
Attention to detail
Able to interact with guests and behave appropriately
Highly sociable and confident when meeting new people and able to entertain/host
Well groomed and a good sense of personal hygiene
Here's what you'd do
Provide an excellent game experience to high profile guests including game drives and bush walks
Ensure that vehicle and field guide equipment is kept in excellent working condition, assume full responsibility for this
Fire arm procedures are in line with statutory requirements
Meet and greet and minimal hosting of guests
Legal and company policies related to safety for guests and staff is adhered to
Assist with bush projects
Update Virtual Diary on Blog
Prompt and efficient radio contact
Complete Health & Safety check-lists on a monthly basis
Adhere to Sabi Sand Game Reserve Game Drive Policies
Here's the deal
Basic Salary dependent on level of qualification - entry level R7 490
Live-in basic furnished accommodation
R1 120. 00 food allowance over and above salary
Individual gratuities left by guests
50% Company Contribution on Medical Aid
50% Company Contribution
20 Bed nights for family and friends annually at R500 p/p/p/night
· Reference: LS-76643-1409 · Salary: dep on exp · Country: South Africa · Province: Mpumalanga · Date Posted: 14 Jul 2017 · Employer type: Game Farm & Lodge
Candidate needs to have the following qualifications and Certificates:-
Valid PDP License
6 months to a years experience as a Guide at a Game Lodge
· Reference: LS-76639-1409 · Salary: dep on exp · Country: South Africa · Province: Limpopo · Date Posted: 14 Jul 2017 · Employer type: Game Farm & Lodge
Click on the page numbers below to see the next page of results. 12345
Featured Lodgestaff Jobs
Housekeeper Supervisor - Hoedspruit
Salary: Dep on expSupervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in lodge as well as tidiness and to ensure standards of hygiene are maintained throughout the lodge.. Read More & apply
Front Office And Reservations - Hartbeespoortdam
Salary: R5 000 dep on exp. We need someone with good people and telephone skills to handle telephone, walk ins and email booking enquiries, as well as other FOH functions.Read More...
Field Guide - Johannesburg/Kruger
Salary: Neg dep on exp and qualifications. Safari operator requires permanent FGASA level 1 guides to conduct guided vehicle safaris in National Parks and in a big 5 environment.Read More...
Senior Chef - Stanford
Salary: Dep on experience. We have an exciting opportunity for an experienced chef who is enthusiastic, hard working with a passion for creating exciting food.Read More...
Direct Sales Consultant - Cape Town City Centre
Salary:Dep on Experience + Comm. One of the largest Adventure Tour Companies in Africa is seek a dynamic and experienced person to join their vibrant team of DIRECT SALES consultants. Read More...