You will be based at Hollow on the Square Boutique Hotel in Cape Town's CBD. You will report directly to the Reservations Manager and will contribute towards our clients receiving excellent customer service from their first interaction with the Hotel to their departure.
The following will be your key performance areas:
Reservations for Hollow on The Square Hotel
Yield Management for both hotels.
Having knowledge of the entire reservation procedure.
Handing of correspondence with all clients.
Review reservations booked daily.
Responsible for preparation of occupancy forecast.
Responsible for implementation of policies and procedures.
Responsible for recording Company/Travel agents and Tour Operators Rates both in the System and correspondence file.
Liaise with The Reservations Manager with regards to occupancy, Rates, Reservations Analysis.
Identifying Top Producer Accounts and ensuring that they receive proper recognition before and during their stay.
Responsible for various production reports and supply to each department concerned.
Ensuring great telephone etiquette at all times.
Ensure special handling of Repeat Guests and VIP guests.
Maintain friendly relationships with all clients.
Ensuring that all Maintenance Rooms are correctly recorded and are genuine maintenance rooms.
Ensuring that any Complimentary Rates or Staff Rates are approved by The Reservations Manager and General Manager.
Ensuring Clients are correctly Invoiced.
Contacting businesses to recover outstanding amounts.
Liaising with The Financial Department.
Maximize Room Revenue and Occupancy by reviewing Daily Stats and competitor reports.
Analyze Rate Variances, monitor credit reports and maintain a close watch on daily guest check-ins.
Verify that accurate room status information is maintained and properly communicated.
-Previous Reservations Experience will be advantageous
- A Hotel Management Degree/Diploma would be an advantage
-Previous experience on the Opera Property Management System is recommended
· Reference: LS-70000-3008
· Salary: Dep on experience.
· Country: South Africa
· Province: Western Cape
· Date Posted: 30 Jan 2015
· Employer type: Hotel